Service Canada Centre — Attraction in Ottawa

Title: A Service Catastrophe at Canada Service

Rating: ⭐️☆☆☆☆ (1/5)

I recently had an incredibly frustrating experience at Canada Service that has led me to write this review. I had an appointment, and my anticipation of a smooth, efficient process was dashed upon interacting with the service personnel.

Their demeanor towards me was nothing short of condescending. In a setting that should be characterized by professionalism and respect, I was met with patronizing attitudes and untrustworthy behavior. This created an unwelcoming atmosphere, tinging the entire experience with negativity.

The process of verifying my guarantor was particularly exasperating. I was compelled to contact a friend who was in the midst of her workday just to confirm her status as my guarantor. This unnecessary and inconvenient step, which seemed to stem from an inexplicable lack of trust, was an unwelcome disruption to both our days. This approach not only demonstrates a disregard for clients' time but also a severe lack of tact and empathy.

The overall service was disappointingly slow. It appears that they have a fundamental issue with time management and workflow efficiency, leaving customers feeling unheard and unattended to. An effective service should prioritize and respect its clients' time, but that principle seems to be missing here.

The passport issuance process was another cause for distress. It takes over 15 days to receive a passport – an unbearably long time frame considering today's technological advances. In a world where rapid service is not just preferred but expected, this kind of delay is simply unacceptable.

I am profoundly disappointed with the poor quality of service I experienced at Canada Service. The organization seems to have forgotten that at the core of any service industry lies the customer. I hope they take the necessary steps to improve their systems, as well as the attitudes of their staff, to provide a service experience that meets, if not exceeds, customer...

On March 01-2024 around 9:30 am I went with my wife to renew the passports for me and my family. After waiting about an hour and a half, it was my turn to speak to the person in charge of organizing the papers. She told me that I needed identification papers to complete the application, and I had all the identification papers that the transaction needed. She said, “I need more identification papers.” I went to my house and came. She gave her the papers that I requested. After waiting again in line, she gave me the transaction number so I could wait again until it was my turn to complete the transaction with the person responsible for renewing the passports. More than three hours of waiting, he called my number and I went to the official and we started the transaction. I told her what happened to me with customer service, and she told me that I did not need to. These are the papers that I brought again, and all the papers that were with me at the beginning were sufficient, and the lady in customer service made a mistake with me. She apologized to me and said that she would convey what happened to me to the chief official. In the end, I waited six hours until I completed renewing...

Amazing service and support at this office. Went in at 1300 hrs with the documentation to resubmit for my recently expired passport. The "greeter" at the door was such a positive welcome to what we think is going to be a painful experience. There was a bit of a line up at the "check in" but after about 20 minutes, my documents were reviewed and I was given a number in a queue to wait. We sat down and waited for about another 20-25 minutes and then met with the passport administrator. There was just something about this office. All of the customers we saw departing were smiling and thanking the folks for their assistance. Our administrator was excellent; friendly, engaging, and professional...excellent exchange. I elected to have the passport sent to my home and was told it should arrive before 20 September (this was on 23 August). As we departed, the staff seemed to go out of their way to wish us a good day, including the commissionaire who was seated off to the side but the exit door (he could have said nothing at all and it would not have seemed odd). Amazing customer service...great experience. Oh, and also, I received my passport 4 business days later...