Vancouver International Airport — Attraction in Richmond

My wife is a cochlear implant recipient, a surgically implanted electronic medical device that provides her with the ability to hear despite severe hearing loss. This device is not only life-changing but also delicate and sensitive to interference. Her physician at Mass General Hospital provided her with an official Patient Identification Card, which clearly states that the device will trigger walk-through metal detectors and advanced imaging systems; May be harmed or permanently damaged if subjected to these screening technologies; Could thereby cause irreversible harm to her health and hearing. However, not matter how clear our explanations, along with the presentation of the doctor’s card, YOUR SCREENING OFFICERS insisted that my wife must still pass through the metal detection process, claiming they had “never seen such a device before.” Even after multiple rounds of back-and-forth explanations and several calls to higher-level staff, approval to exempt her device from the detector was denied.

Ultimately, my wife was subjected to a pat-down but was still told the device must go through metal detection. We were left with two unreasonable options: Continue arguing and remain stuck indefinitely in the security area. Withdraw from travel entirely, reclaim our baggage, and abandon our trip.

Faced with this impossible choice, we reluctantly proceeded under protest, fully aware that the procedure could damage her implant, its battery life, and consequently her health.

Such treatment is not only deeply insensitive but also reckless and dangerous. By dismissing medical documentation and professional warnings, CATSA staff placed my wife at risk of permanent injury and effectively violated her dignity and rights as a traveler with a documented medical disability.

My wife and I were left humiliated, distressed, and endangered by this incident. Such treatment should never happen in a country that values safety, human rights, and accessibility.

YVR and CATSA, you both owing us more than an apology!

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Update – September 2025 After posting my original review last month regarding the inhumane treatment my wife (a cochlear implant patient) received at Vancouver International Airport, I was contacted by CATSA’s Client Satisfaction Coordinator, Mr. Mathieu Patry. Unfortunately, my conversation with him only confirmed my disappointment.

Rather than listening with empathy or offering a real apology, Mr. Patry spoke in an arrogant tone, cutting me off when I tried to explain. His “solution” was essentially that the problem was ours—not CATSA’s—because we refused to simply accept their policies and procedures. He even admitted that their staff lacked knowledge of cochlear implants, yet insisted the device still had to be scanned “in case it might be fake.” If CATSA doesn’t have the technology, training, or understanding to evaluate such a common medical device without putting someone’s health at risk, that is a serious failure of their system, not the passenger’s fault.

I refused to accept this so-called “resolution” and ended the call, as there was no genuine attempt to take responsibility or improve. It is shocking that in 2025, travelers with medical implants are still treated this way in Canada’s airports. This is more than just a bad customer service experience—it is a question of dignity, safety, and...

⭐️⭐️⭐️⭐️⭐️

Vancouver International Airport (YVR) is a shining example of what an airport experience should be. From the moment you arrive, it's clear that this airport was designed with both efficiency and passenger comfort in mind. The architecture is a harmonious blend of modernity and nature, with an emphasis on natural light and open spaces that instantly make you feel at ease.

The first thing that struck me was the thoughtful layout. Despite being one of Canada's busiest airports, YVR is incredibly easy to navigate. Signage is clear, and the flow of foot traffic is well-managed, reducing the stress often associated with airports. Even during peak hours, the airport never feels overcrowded, thanks to its spacious design.

One of the standout features of YVR is the trails they have on the rooftop. This is such a unique and refreshing concept. Whether you're in transit or waiting for your flight, these trails offer a serene escape. The rooftop greenery is beautifully maintained, providing a much-needed breath of fresh air amidst your travels. It's a perfect place to stretch your legs, relax, and enjoy some quiet time before continuing your journey. Plus, it's a fantastic spot to catch a glimpse of the surrounding landscapes.

Speaking of views, the transparency in the airport's design is simply stunning. The large glass windows throughout the terminals allow you to take in breathtaking views of Vancouver's natural beauty. Whether it's the majestic mountains, the serene waters, or the lush greenery, the airport feels like a gateway to the great outdoors. These views create a calming atmosphere, making YVR feel more like a luxurious lounge than a bustling travel hub.

The airport also impresses with its commitment to showcasing local culture and art. Throughout the terminal, you'll find beautiful displays of Indigenous art and sculptures that reflect the region's rich heritage. It's a thoughtful touch that adds a sense of place and connection to the community.

In terms of amenities, YVR has everything you could need. The dining options are diverse, offering a mix of local flavors and international cuisine. The shopping experience is also top-notch, with a range of stores featuring local products, high-end brands, and travel essentials. The airport staff are friendly and helpful, further enhancing the positive experience.

Security and customs processes are efficient, and the airport is well-equipped with modern technology to streamline your journey. Even the waiting areas are comfortable, with plenty of seating, charging stations, and free Wi-Fi to keep you connected.

Overall, Vancouver International Airport goes above and beyond in creating an exceptional travel experience. It's more than just a place to catch a flight—it's a destination in itself. Whether you're arriving, departing, or simply passing through, YVR makes every moment of your journey enjoyable and stress-free. I highly recommend flying through Vancouver, and YVR will undoubtedly leave...

Mixed feelings about this review

Preface - I live in Vancouver. I have flown in and out of this airport countless times both internationally and within Canada. I would think I'd have some sense of how to navigate this place.

Today's visit was to drop off my child who was flying independently.

I'm jumping in with my biggest frustration. The PARKING. The rate is OUTRAGEOUS. I was parked 1hr 39mins (according to the machine) and was charged $44.25. How is that justified?!?

Parking. I was able to find parking in the short term lot. I followed signage that said "Donestic Departures". It was a bit of a treck to the airline desks.

Automation. It seems there is a LOT of automation in the airport and ehen we went to a person to seek assistance we were directed to the technology stations. We checked in on a screen. Printed his boarding pass and luggage tag. Then weighed our bag ourselves. Then placed our bag on the check-in station and watched it whisk away on a conveyor belt, all without a human agent's assistance.

We went to find gum for the flight. The lady at the concession shop was the most lovely staff in the building.

Next was the security gate. The wait said 20minutes. My child and I parted ways and I stood nearby waiting in case an issue arose.

The line up took longer than the posted time. When I realized time was getting tight with his boarding window I asked the nearest staff if there was any support available for my child to guide him to the gate in case he needed to rush to the gate. I was told I should have thought of that before sending him through security and that they had no way to get my son help.

I went to the airline checking area to find a person to help. The lady I spoke with reprimanded me and asked why I hadn't announced he was a minor earlier. I responded that we were ushered to the machines when we did ask for help and I thought maybe his ticket would have been flagged for support. What do I know? Anyhow, when the Air Canads agent began to lecture me about "next time you should ...." I thanked her, told her that was not at all helpful to my current situation and I left as they were offering no solutions to my situation. However, she did tell me that if he did get help at security, his pass was scanned so the gate agents would know what it would be u likely his flight were to leave without him. So that was helpful and reassuring.

Lesson learned - next time I make sure I get a human and I request support for any minor child traveling independently. My bad for not being aware of...