Canada Computers & Electronics — Attraction in St. Catharines

When I was approached by a staff member and explained that I was looking for a mid-level card somewhere in the $300 price range, I was immediately treated as if it was a nuisance to help me further, I should have known better than to suggest I didn't want to buy the $1000+ cards...

I had been on the website earlier that day and had seen a few options for the 10 series cards within the $300-$400 range and yet when I mentioned that was my budget and asked what they would recommend, I was told "what we have on display here is what we have, we don't hide anything elsewhere". I found this an off-putting remark and frankly had nothing to do with my question, suggesting that I was somehow accusing them of being misleading.

I continued to inquire about what their recommendation would be for something with a good improvement over my existing card, but that I did not need the latest and greatest. I was told by the staff member that they did not know really much about the differences and a opinion on the GTX 1660 and 1660 TI, and was handed the box to look at without any sort of information or knowledge imparted. When I asked if they might know how it compared to my outgoing card, they asked another nearby staff member who promptly pulled up a generic website and put in the information and turned over the screen and said it's way better! No reasoning or suggestion other than that of a higher score.

The staff member that they had asked and told them that I was planning on using the card for VR, also noted that they would not use this card at all (a GTX 1660 and 1660 ti) for VR, they seemed to have more in depth knowledge and so I asked that since the minimum spec for the device was a 1060 card, how did this 1660/1660ti compare to that card, the answer was simply "well that's the just the minimum spec" which was put in a tone of voice that suggested that how ever could you suggest using a minimum spec or anything below the best of the best!

I should have simply walked out at this point but it was later in the day and I knew that if I left and traveled to my local store, they would be closed, so I continued in hope that perhaps they might wake up and provide more assistance than that of a host of websites. I was wrong.

I inquired on the difference between the brands, to which I was again told that "I'm not sure" and that "this one has three fans" as well as "well they are pretty much the same if it's the same card version" when I attempted to again ask for any benefit, I was told that "three fans, it's better for cooling, and I prefer three fans" again with no insight as to why it might be better other than the obvious (and a $60-$100 premium for the exact same spec card".

I even noted that a major difference between the non TI card and the TI card was that of the GDDR5 vs. GDDR6 to which I received a "oh yeah" response... I am not sure if they are commission based and that when they heard I was not wanting to spend over $1000 on a card they simply dismissed me as a waste of time, or what the cause may have been.

I work in the retail/customer service industry as a manager and would never expect or condone my staff dismissing a customer simply because they were not wanting to spend a fortune on an item that was beyond what their needs were. Find out what the needs of the customer are, suggest a product to fit those needs, and even suggest a reason one might decide to go for the next level above.

Furthermore, you as a sales associate, have the ability and position to build value in a product and even perhaps one in a slightly higher price point, but that can suit the needs of the customer and aid them in seeing the value in their purchase.

Ultimately, I have installed the card now, everything is working flawlessly and thankfully I was able to make the right choice for myself, next time perhaps I will just purchase something...

I purchased a new Dell Inspiron 3505 laptop in Feb 2022 from Canada Computers Fairview Mall St.Catharines. First time dealing with them & will be my last. Also purchased 3 yr extended warranty. I noticed early on that the adapter fit loosely into the DC jack & there was some wiggle room. I assumed that must be normal for this product Shame on me for not going back to the store immediately to question the loose fit. Having owned an Asus laptop for 7 yrs & a MacBook Air for 2 yrs, I'd not experienced problems with DC jack on either of those. The thing with a laptop is that it only stays charged for a few hrs., so, you are constantly connecting the adapter into the laptop more than once daily when you use it as much as I do. One would think the laptops are built to withstand this constant action. As the months went by, I noticed that the laptop wasn't always charging when plugged in. The connection from the adapter into the laptop was becoming looser & looser. I called the store & was told they couldn't do anything about it. They said I should have returned my laptop within 15 days of purchase & that I must now contact Dell. The dealer cannot repair a laptop while under factory warranty. I called Dell & without ecen seeing my laptop they said the dc jack must be damaged & therefore not covered under warranty. Regardless of my assuring them that I had not damaged the laptop, they quoted me the cost of shipping the laptop to their Richmond Hill repair centre for diagnosis. One diagnosed they would send me a quote for the repairs. They would not discuss the possibility that the laptop jack was defective or simply poorly built. What good is laptop if the DC jack is garbage. My several calls and visits to Canada Computers were a waste of time. Hard to believe that a business that large doesn't employ techinicians capable of doing repairs locally. I spent approximately $180 to have a $12 part replaced. This included 2 way express shipping, diagnostic, labour and part. I then went to Canada Computers and requsted cancellation of the 3 warranty they sold me at a cost of over $120 which i realize provides you with very little protection as they categorize everything as damage, which of course isn't covered. I will not buy another Dell product. I will not deal with Canada Computers again. They rarely answer their phone and you can't leave a message. Their customer service is very much lacking in both sales and technical area. I have now spent almost $1000 on this Dell laptop. I either got a defective machine or they use poor quality parts when they build this model. Oddly, my adapter fits quite tightly into the replacement DC jack. Why? It was never even near that snug from the day I purchased it. Live and learn. You try to trust the salesman, the product brand and the warranty but more often than not, you get ripped off. By the way both Dell and Canada Computers told me it is very easy to damage the DC jack. Seriously? I've owned cell phones for many yrs & plug them in daily for charging. Never once have I had a problem with a phone jack. Shame on Dell for...

In July 2024 I bought new parts to build my new pc, one of the parts was 4090 and the guy who was dealing with me told me multiple times to buy the warranty bz these GPUs have issues. I said no multiple times then he said “that I can return it at any time if it’s about 30 days before the warranty expires. Because if you didn’t use it then it’s returnable.” I said no, but Again he insisted when I was about to check out and pay for my parts. I gave in because he assure me that I can return the GPU Warranty. Now, I don’t need the warranty just as I didn’t need it before and called the store to return the warranty. The head manager was very rude, didn’t allow me to speak, he was talking over me, stopping me as I was trying to explain my situation. Then he said “ all customers tell me the same excuse” I told him to please be respectful and let me speak and. It trow me in the same bucket with all the other customers. He didn’t seem to care and got rid of me very fast. I went later on that day to the store and I spoke with an older gentleman he said he is a lower the store manager and he heard my issue and can’t help me ether same as before he tried to get rid of me quite fast and told me to contact customer service. As we were speaking the manager that I spoke on the phone he walked in after having a smoke and I felt like puking bz of the way he smelled so bad like very cheap cigarettes. He then got worked out like on the phone and they both told me again that I am doing the same thing all customers do when they want their warranty returned. I explained that this is a special case bz I didn’t want the warranty in the first place and his worker lied to me in outset to make a bigger sale. In the end they kicked me out and I said that if they can’t help me I will reach with my lawyer. At that point they said to get out or they will calm the cops on me and that they can’t speak with me anymore. As a customer that spent 6k I am disappointed in the customer service that I had received today and when i bought the parts as I was lied to. Their customer service is closed on weekends and no one can call be reached just in the week time when I work; and I am not able to call them while at work. Again if I could give 0 stars I would, worst experience ever, a Custumer supposed to be right as per their saying in training. But they never put that...