I didn’t want to give this store a bad review but the customer service is extremely POOR. I’ve been to this store twice and both times I vowed never to return but today we tried again and again the store let us down. First time weeks ago, we visited the store the sales person was so bias that she refused to show me any of the perfumes I wanted to try because she detested the “type” of perfume I like which is fruity, sweet, floral gourmand, type fragrances. Quote on quote, “she said she couldn't stomach any fruity florals” and I left empty handed. It was sooooo awful. Today, we tried again and today was even worse. Today we tried to enter the store and no one was in the store. There was a sign that said that they were open but the door was locked for 45 mins to 1 hour with nothing to indicate when the sales person would return. It was weird. Usually there is some sign up stating that they’ve left with a specific time when they should return but nothing was posted and we were left to guess what on earth was happening, When she finally did return and we commented on not knowing if the store was unmanned or if the sales person went on break ( the sign indicated nothing) the sales person was crusty and said , “I was on break for only 20 minutes.” Everyone is entitled to a break but maybe the sign should indicate when the sales person should return so customers aren’t waiting up to an hour wondering what is happening. We then asked for some perfume tester strips and the sales person was so rude about not supplying them and company policy that my husband walked out of the store. She was so crusty saying if we have a problem that we should write a negative review and that she doesn’t care. Writing a negative review was never brought up and I’ve never written one before but the rudeness from this sales person was so awful, people need to know how bad this store really is. Etiket and Parfum Esquis are opening up stores in Toronto soon so we don’t have to put up with Niche Essences horrible customer service. What a...
Read moreToday, I had the distinct pleasure of visiting Niche Essence, and I must say, the experience was nothing short of exceptional. As I entered the store, I found myself surrounded by an extraordinary collection of the world's finest essences and perfumes, an absolute treasure trove for fragrance aficionados.
Niche Essence prides itself on offering a meticulously curated assortment of scents that represent the pinnacle of olfactory craftsmanship. The diversity of choices available is truly impressive, showcasing the epitome of the art of perfumery.
What truly stood out during my visit was the remarkable staff at Niche Essence. Their warm welcome and genuine passion for fragrances made me feel right at home. Their depth of knowledge regarding perfumes and essences is truly remarkable. They took the time to guide me through the entire collection, ensuring I discovered scents that resonated with my preferences.
The staff's insights into the fragrances, including the composition of notes, their origins, and the stories behind each creation, were not only enlightening but also added a layer of appreciation to the scents. Niche Essence's team embodies a genuine dedication to their craft, and their commitment to helping customers find the perfect fragrance is commendable.
The store itself exudes an ambiance of sophistication and charm, providing a perfect backdrop for your olfactory journey. Whether you're a seasoned perfume connoisseur or someone exploring the world of niche fragrances for the first time, Niche Essence promises an enriching and delightful experience.
In conclusion, my visit to Niche Essence today was a truly enchanting experience. The store's exceptional collection, coupled with the warmth and expertise of the staff, solidifies it as a destination of choice for those in search of the finest essences and perfumes. If you're looking for a unique and personalized fragrance adventure, I wholeheartedly endorse Niche Essence for an unforgettable...
Read moreI recently visited Niche Essenence and I couldn't be more delighted with my experience. The moment I walked in, I was greeted with a warm, welcoming atmosphere and an enchanting array of scents that immediately captured my senses.
The staff was exceptionally knowledgeable and attentive, taking the time to understand my preferences and guiding me through their vast collection of fragrances. They provided personalized recommendations that perfectly suited my taste, making the selection process both enjoyable and effortless.
The shop itself is beautifully designed, creating an elegant and luxurious ambiance that enhances the overall shopping experience. The wide range of high-quality perfumes, including both well-known brands and unique niche fragrances, ensures that there's something for everyone.
What truly sets Niche Essence apart is their commitment to customer satisfaction. The team went above and beyond to ensure I found the perfect scent, offering samples and providing detailed information about each fragrance's notes and origins.
In addition to their outstanding in-store service, the online shopping experience is equally impressive. The website is easy to navigate, with clear descriptions and an efficient ordering process. My purchase arrived promptly, beautifully packaged, and with a few delightful samples included.
I highly recommend Niche Essence to anyone in search of their next signature scent or a special gift. This shop is a true gem in the world of fragrances, and I will undoubtedly return for all my future...
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