TD Canada Trust Branch and ATM — Attraction in Toronto

I wanted to wdr 40$ from my account. 2 of the 3 abm machines said I should contact my branch. I went inside to inquire. The csr Vivian must have been new. She had a piece of paper in front of her with instructions to follow for the transactions. She did not listen to me at all as she was too busy with her paper. All I wanted was: 1)To check if my card was compromised and blocked. 2)To wdr 40$ 3)To check if 40$ came out of account although abms gave me no money 4) Reset my online banking password. It took her forever to complete. I was asking questions like "Did money come from my account or not" She was responding only after I asked a couple of times the same question. And she said "Yes" 10 seconds later "Yes, no money came from your account " What does this sentence mean? Then I told her I forgot my online banking password and would like to reset it. She said I can go home and easily register online myself. I said I want yo reset it and for that she needs to give me a temporary password. Only then did she issue the temporary password in another 4 minutes. But what was even more annoying was that there were 2 managers there a man and a woman. I worked for TD a long time ago as both FSR and FA at the branch. Our managers always told us to smile and acknowledge the customer even while helping a colleague. But the man just stared at my face with no human emotion, smile or acknowledgement of my presence as if he was a different specie or a brick in the wall. Vivian called the woman for help and when she finally deigned to come, her reaction was almost the same but she did not even look at my face. Where is the customer service TD used to be so proud of? Green chair means NOTHING when staff do not even acknowledge customers. I recommend TD give their new alien hires some training on how to display and mimic...

Scheduled an appointment at today 3:30pm to open a chequing account And we gtt there at 3:32pm. Then we had been waited for around 5 minute to get someone to ask us if there is any appointment. And I was being told that the advisor that I had appointment with is currently busy on fixing issue.... And we are welcomed to seat for waiting. At 3:47pm we finally saw our advisor first time and was still being told to seat outside to wait for 1 min. We left the branch right at 3:50pm. I don't see the reason why that I booked that appointment... Because appointment priorities are even lower than the people who is waiting in the line. Appointment is telling me the advisor that I need to talk to is Jessica Dong. But I am not sure if I ever talked to Jessica. Not quite sure if the lady who talked to us is Jessica. If that is Jessica, Then it doesn't make any sense, because I saw she was helping the customer who is in the line, I never seen an employee can manage front and back at the same time. And after we left the branch due to 20 minute wait with appointment, we got 10 calls from the branch landline number and for sure I won't pick up all of them, because you should explain what happened that causing me to wait for 20 minute or even longer through any other kind way such as email or text, isn't it? It's not just keep calling the customer without any sense. All in all, please don't go to this branch to do any appointment service because no one cares about you. The branch management is...

I have always valued TD, but my recent experience has completely changed my view of the bank. I recently discovered that my investment was set up to withdraw from my savings account instead of my chequing account. As a result, TD has been taking money from me every single day since mid-July until today totaling over $500.

When I asked what could be done, I was told that only $60 could be reversed. I then requested to speak with the manager, but she stated the outcome would be the same and did not attempt to explore any other solutions. She also said that nothing could be done if the mistake was on the customer’s side. This response left me feeling that TD did not care whether they lost a loyal customer over this matter.

What I cannot understand is how TD can withdraw from a savings account with no funds, repeatedly overdraft it, and then take money from my chequing account to cover the charges especially when I have never requested overdraft protection. If no funds are available in the savings account, withdrawals should stop. I believe the bank should not take money from customers for transactions they were not aware of or did not knowingly authorize.

This experience has been deeply disappointing and has unfortunately resulted in a loss of...