TD Canada Trust Branch and ATM — Attraction in Toronto

On February 23, 2024, I visited Sean at this TD Canada branch. However, I left feeling frustrated because Sean, along with Johanna, Branch Manager (my apologies, please, if I am misspelling the manager’s name), failed to address my concerns. When I complained about their poor service to TD Customer Care, the customer service sincerely apologized, even though the fault lay within these two officers! Therefore, reach out to TD Customer Care if this happens to you. I hope that these two officers at this branch considers it as a learning opportunity.

Despite my 2:00 PM appointment, Sean admitted me around 2:15 PM. In spite of my request to fix the existing mutual fund holdings or open a regular RRSP account and deposit my money as part of my investment, Sean insisted on pushing me towards opening new mutual fund accounts/holdings, refusing to fix my existing mutual fund holdings/accounts or ignoring my request to open a new regular RRSP account. He even asserted that I shouldn't instruct him in this matter. Do I not have the right to say what to do with my own money? Despite my insistence on a new RRSP account, he wasted my time without addressing my concerns.

When I asked Sean to see his manager, he said Johanna was on lunch. However, when I went out of Sean’s office to talk to Johanna, it seemed that she was working at her desk. While she was on her way to see me, she met a customer or two. I think she addressed their concerns and kept me waiting. When I approached Johanna to complain, standing, she dismissed my concerns, asserting Sean's expertise without giving me a fair hearing. She said, “You are coming to my branch and complaining about my staff. How can I trust you?” Is this the way a manager would speak to their customer? Where would I go initially if I have to make a complaint at her branch then? If possible, please review the camera recording of our conversation. She didn't offer a seat, let alone help resolve the issues. She was not ready to listen to me! How can anyone learn about their customers without listening to them? Initially, she only listened to respond, not to understand and support me at the branch. Frustrated, I inquired about escalating the matter, but Johanna herself claimed to be the highest-ranking member at the branch.

These two officers showed no humanity, let alone serving their customer in the true sense! Sean wanted to do what he himself wanted to do with my money – transfer all of my money to a new mutual account that he wanted to open for me then. None of these individuals felt sorry for the waste of my time and their failure to provide service. The overall customer service at this branch was, therefore, subpar. When I returned home and went through their Google reviews, I found that their review is extremely poor. Then it makes sense. Consequently, I opened a savings account on the same day and a new RRSP account on February 26 at a...

Exceptional Customer Experience. I do not bank here but my elderly father does and has since 1971 (original location was Burnhamthope & Martingrove. Michelle (Branch Manager) and her team are patient, kind and friendly. Blair is a great teller -- patient with the elderly and kind. Typically, my father works with Estelle who went as far as to visit him in the hospital (while he was in recovery) to have his RRSPs switched to RIFs before they expired. Write about above and beyond!

Subsequently, Shane S. protected by father against elderly abuse and fraud. A door to door landscaper convinced him to pay him $8000 for $4000 (liberal estimate) of yard work - drove him to the bank to get a bank draft, then instructed Shane to make the bank draft out for $40,000! Shane sniffed a rat. He protected my elderly father from being swindled. The team at this particular location CARES and protects their clients. This occured in the summer and when I came in -- with my dad months later -- Shane remembered my dad and pulled me aside t tell me what happened. After all those months he remembered. I can't say enough great things about this branch and the TEAM here. The branch manager greeted us at the door on a Saturday. She isn't afraid to get into the trenches...

I was there at the branch at Eastmall, Etobicoke with my friend who needs translation because of a language barrier to interpret him with his transaction, Sept. 10, 2024 @ 12 noon, we were on the line waiting to be called, my friend was inside the line and I was outside the line and then a teller who is very old suddenly said to me that I am not suppose to be there and I responded that I am with my friend and she said that I don't have to stay there. I was frustrated with that old lady who is assigned on seniors banking who has no manners. My reason is, as long as I am not creating any problem, she has no right to tell me to leave the line coz I bank with TD also. Please discipline this old lady not to interfere with Td customers. She felt so insecure maybe because she's too slow performing her job and in fact she doesn't even know how to hold money while counting mannually. She needs to retire coz it's useless to hire people with attitude like this. We need people who has manners to serve people who bank with TD. Good luck if you encounter this OLD, very old employee of TD...