This place is fairly fun for the kids if they come during a weekday to horse around. On a weekend, the place is way overcrowded. Since the time is fairly limited, and too many kids at absolutely every corner of this facility, that makes this this destination questionable, especially for the money you pay.
We booked this place for the birthday party. It was advertised as a "Worry free, everything taken care off" event - and for the money, you definitely expect something along the lines.
TL,DR: it was a complete disaster!!!
I got 3 kids, so I got some experiences running a b.d. party at similar places. I've never in my life experienced so much stress at kids' events - the arrival of the first born was less stressful than this!
When you book something for 2 hours you normally (100% of the past experience) get a dedicated room, from start to end, where you can comfortably prepare, all guests can arrive, can give you gifts, and you can safely store them there, with other belongings, have some refreshments and have place to sit! Well, at Sky Zone: you do NOT get a room until all the activities are done. So, if you are not jumping with your kids, you literally have no decent place to sit - enjoy a metal bench for a good hour. You can't prepare your room, no proper space to store your gifts. There is no place where you would bring your food or other items. Eventually, you do get the room, and get under 15 mins to bring everything up (3 floors), and arrange it. The problem is that there is no convenient or even inconvenient way to park your car, to carry the stuff from. You are forced to park on a "Fire route" and make quick runs upstairs with all the food, balloons, loot bags, and other decorations you carefully prepared and thought that you would have time to arrange - we didn't make it, half of the things stayed in the boxes as we didn't have time to unpack and decorate the room. There is one narrow staircase, which leads to everything, and as you are standing there holding your boxes, you enjoy the flood of kids running back and forth, who simply don't allow you to climb the stairs safely. And periodically, a staff member would be walking the same stairs with enormous garbage bags. 3 mins to walk up 3 floors, while carrying cakes or even bigger items - is just brutal. I did over 4 THOUSAND steps, bringing the things up and down in those 2 hours.
Guests didn't know where to go, where to leave their things, parking lot was a mess. Kids running around with soft drinks - floors, stairs are covered with sticky goo.
And on top of everything, they beautiful staff, forgot which room we booked, colors we chose, drinks we requested - all that had to be addressed from scratch under the 15 minutes of prep time.
In the past, I did manage to run a "drop-off party" in similar facilities for 20 kids, just by myself. Here, with over dozen parents helping at all times, all I managed is to steal under two minutes to look at my kids from the distance, literally a glimpse into how they were playing. No proper pictures of videos were taken - ZERO time spent on the floor with the kids. As a parent - ABSOLUTELY worst party ever; and I celebrated over 20 parties for my kids and attended a...
Read moreIf your going there to play, great! If you're planning a birthday party, probably won't feel like you got your money's worth.
The play part is fantastic as there is a good variety to keep anyone busy, and I like that I can follow my kid around if I want to, even if I'm not playing. If there are any people who want to sit and wait, there isn't enough for everyone on a busy day. I had a hard time finding a place to sit and nurse my baby, so the one family bathroom I found was my only option. There is a chair in there though, so it wasn't bad; but if anyone else needed that washroom, they had to wait.
If you book a party room, it is not available during play time (you would likely have to pay extra for that, but I don't actually know); so if you have a bunch of coats, or food, you just have to keep it in the main area or somewhere else until needed. I do like that you get to bring your own food if desired, but I wish there was somewhere designated for you to keep it until it's time to eat. The tables are repurposed benches (love it!), but they should consider adding some padding, less for comfort, more for safety (I kept telling my son to be careful and sit properly, then watched another child fall backwards and bump her head off the metal leg).
Staff are a bunch of teenagers that want to socialize and get paid. Sure, they will help when asked, but most (not all) don't take any sort of initiative to keep the area clean, or check on their parties if they are the designated "party planner". The bathrooms on the party room floor were not well-lit, just clean enough and lacking toilet paper because teens obviously don't want to clean them.
There's an elevator that requires staff to operate it, it's very small and doesn't go to the third floor where party rooms are. If you are wheelchair-bound, definitely don't come to this location.
If you plan a party, please inform your guests that it's just barely accessible in case they have strollers or other...
Read moreIt was massively busy severely packed my kid and niece love the place but in all seriousness when you need to sign waivers it feels like a deal with the devil. If your kid gets hurt they waive liabilities at you which is understandable but essentially its an unsupervised area you can supervise your kids in for the same cost as it is for them to play. So $31+ tax which thankfully it doesn't cost alot but if your kid gets hurt is it really that good of a price. Thankfully we have life insurance but if some idiot kid pushes your kid too far and kills them atleast you can be reimbursed with life insurance. Ultimately the food sucks the cost sucks and personally im angry anyone brought my kid here without my permission and signed his rights away where my kid liked the death trap potential soo much I had to be dragged to an overpriced overpacked place with ramps with no proper safety. I saw a kid smash up his legs why should I pay any money for my kid to be scratched up by some sandpaper ramp? Just go buy sandpaper and scratch your kids legs up yourself and have them run up hills to get away. Sounds like fun right? Idk there were 34 parties apperently the day we went the pizza tasted soo disgusting there are no souvenirs outside of basic socks and basic slushie cups. Id rather go back to ripleys aquarium and buy the $40 axolotyl cup for my son even despite it being somewhat ugly and overpriced. Like have contests or something and supervise if it's going to cost $30+. Im not down to bring my son here. Air riderz may be lesser but atleast they request the actual parents permissions instead of allowing anyone to sign away your kids life. My niece loved sky zone yeah but did I have permission to sign away her rights no so because of that my sister would still have rights. If my kid goes there again and gets hurt im suing for everything reguardless of what rights are signed away by someone who isn't a legal parent or guardian or even related....
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