Canada Computers is an absolute scam of a retailer, and I finally understand why their stores are always empty. Their return policy is nothing short of predatory, designed to trap customers into keeping overpriced junk with no way out. I made the mistake of buying a pair of JBL headphones from them, expecting at least decent quality for the price—especially since I’ve owned JBL products before and had great experiences with them. I know what good JBL sound quality should be, so when I unboxed these and realized they were absolutely not worth the price, I figured returning them would be a simple process.

But no—Canada Computers would rather rob you blind than take back a product that failed to meet expectations. I brought the headphones back, barely used and in perfect condition, only for them to pull their nonsense policy: No returns on opened products. How else am I supposed to determine if they’re any good without opening the damn box? They even opened it themselves, inspected it, and still refused to take it back, hiding behind fine print instead of doing what any legitimate retailer would—stand behind what they sell.

To make things even worse, their completely incompetent customer service wasted 30 minutes of my time pretending to “figure out” how to process the return, only to come back with a weak excuse and tell me no. Why even bother making me wait if you were just going to say no in the first place? This is the kind of shady, time-wasting nonsense that makes people hate shopping in-store.

What makes this even more frustrating is that I’ve returned similar products to The Source, Best Buy, and Amazon without any issues. Every single one of those stores has accepted returns even when I admitted the product was used, as long as it was within the return policy window. Because that’s how a real business operates. They understand that customers need to actually use a product to know if it’s worth keeping. Canada Computers, on the other hand, would rather trap customers with their garbage policies than build any kind of trust or loyalty.

This store is nothing but a cash grab, preying on customers and refusing to take responsibility for the garbage they peddle. It’s no wonder their stores are always empty—people are finally catching on. Their prices aren’t even that great, and you can get better deals with actual customer protection elsewhere. If you value your money, avoid Canada Computers at all costs. They don’t deserve a single cent, and frankly, I wouldn’t be surprised if they shut down in the near future, considering how they treat their customers like garbage.