Landmark Cinemas Waterloo — Attraction in Waterloo

If I could also iterate what a shining star of the concessions industry Nick was. Nick's Exceptional Customer Service Nick has been demonstrated as an exceptional level of customer service in his role as a concessions employee. His dedication to providing a positive experience for every customer is evident in his friendly demeanor, efficient work ethic, and problem-solving skills. Nick has a knack for anticipating customer needs and always goes above and beyond to ensure their satisfaction. Whether it's providing accurate and helpful information, or resolving issues promptly, Nick consistently exceeds expectations. One of Nick's most notable qualities is his ability to connect with customers on a personal level. He has a genuine interest,and noticing a problem, Nick is quick to jump in and be as supportive as possible with a welcoming atmosphere! His positive attitude and infectious smile make customers feel valued and appreciated. Nick's commitment to providing excellent customer service has not only contributed to increased customer satisfaction, but made me feel really like someone was trying to give me the absolute best experience in the theatre as possible. Nick's outstanding performance as a concessions employee is truly commendable. His exceptional customer service skills, positive attitude, and dedication to his work make him an invaluable asset to the team. It is clear that Nick takes great pride in his job and strives to provide the best possible experience for every customer. His contributions to the organization are greatly appreciated, and his continued success is highly anticipated. I could see Nick shining in the Landmark franchise. He gave excellent service, and made our trip a memorable one, in the most...

Love this theatre.

The staff are friendly and generally treat guests well. It is the small details in the environment that really make the difference - to me, it is that they just seem a bit more human. Overall, I find that the experience from the parking lot to your theatre seat is WAY smoother than at a Cineplex.

The staff are considerate in small but meaningful ways. For example, they have no problems with you waiting inside on a cold day and don't hurry you out. The washrooms also tend to be upkept well and they time movie releases so that the lineups aren't as long. This is also one of the few theatres that don't mind giving you a cup of water if you need it and have fountains available near the theatres. Generally, staff are friendly and don't look miserable like they do in Cineplex.

Atom (the app which you can buy advance tickets) is well done and allows you to by pass line ups. You can buy your food and snacks in advance. The food has a good selection and sticks to the classics: candy, popcorn, ice cream, coffee, etc. They also have coke freestyle which lets you mix as many pops as you'd like and I find quite enjoyable. Additionally, this is one of the few places they still do refills (limited to some sizes). Moreover, they do not stop you from bringing your own water bottles, which is both environmentally safer and is really great for people with dietary sensitivities.

The theatres have assigned seating and you can be sure you will get a good seat if you book in advance. The seats are generally comfortable regardless of what tier of ticket price you purchase (unlike at cineplex where you may be stuck in a very small seat if you didn't want to see the 3D version because you get...

We visited on December 13, 2023, to watch 'Sam Bahadur' movie at 10:15 pm show, as I had been eagerly anticipating its release. However, upon arriving at the theatre at 10:25 pm with my three friends, I was shocked to find the doors locked and the staff intentionally ignorant of our presence at the front doors. Despite waiting for an extended period, knocking on the doors, we could see employees inside and they simply turned away from us. It was so embarrassing for me as my friends visited me from Toronto to Waterloo, especially for this movie. There was no disclaimer on the tickets that the doors would be locked at a specific time. I also have a video with the time frame to support this. This unexpected closure not only disrupted my plans but also left me feeling stranded and inconvenienced. I had made arrangements and allocated time specifically for this movie, only to be met with a closed theatre and no explanation. Such an experience is both disheartening and unacceptable. Booking Reference 1: WT8KR9Q Booking Reference 2: WTRFTM9 Moreover, upon contacting their customer support team, I was told that "gates were closed at 10:30 pm and you might have just missed it". This is not true, even until 11:00 pm they had tickets available for sale on their website. I as a customer will never choose Landmark again, even if the movie is exclusively shown at Landmark and...