Boardwalk Homes Executive Guest Houses — Hotel in Waterloo

My husband and I stayed at a one bedroom unit for 4 nights in October while visiting for Octoberfest. The unit was located on Countrystone Drive. This was a great location, just a 5 minute walk to a shopping area and restaurants, and easy drive to downtown. The area and building were nice and quiet. |As other reviews have said, Zoe and Doris and team were very quick to respond to issues. The downside was the number of issues we had to call about. Housekeeping had missed cleaning a number of areas - when called they quickly sent a housekeeper over to address them. They had to come back a few times to provide missing basics such as hairdryer, hand soap, washcloths, and clothes hangers. |The kitchen is well equipped with dishes and utensils, but not all great quality - silverware is dollar store, knives are not sharp, frying pans need to be replaced.|The provisions are basic, with just enough for a couple of days e.g. no extra garbage bags, just a couple of dishwasher tabs, no tea towels, instant coffee but no tea bags. If you are wanting to stay any longer than a couple of days, be prepared to buy these types of items. Note that there is a coffee maker, but no filters and only instant coffee supplied. |Furnishings again are quite basic - small bedside tables, and only one lamp, the bed is low quality (no pillow top), badly sagged in the middle, and ready to be replaced. Bed linens are not good quality either.|This area is relatively new and still being developed. There is access to a patio in the back yard, but is not set up to be used - no furniture or a fence, and with the construction behind the unit, you would not use it. |Overall I would say that this unit is sufficient, but definitely not an “executive” suite. The potential is there, being a relatively new unit, but the quality of the furniture, utensils, accessories, etc. ...

We had to quarantine for 14 days coming from the US and stayed in 6D with our two labs. Our reservation was for 15 days. WARNING: It is a filthy one bedroom BASEMENT apartment with a small concrete patio with two plastic dirty chairs and a small dirty table. We bought a vacuum and there was more black hair than I had ever seen collected in a 550sq ft (NOT 900 + sq. ft,, above ground with a deck, as sold). The oven and appliances had never been cleaned, the pillows and linens soiled and the couch, ottoman, rug and carpets were stained with black mold and years of filth. The shower would not drain and gurgled up thousands of black hairs after we had to buy draino to clear the pipes. Be warned that any place that WILL NOT allow you to visit or know the address before they take your money 24 hours before check in IS A SCAM. $3,000K to stay for 15 days when they know you cannot leave due to quarantine is robbery! Not to mention a month resolving a parking ticket after we had provided the vehicle information. When I emailed them at check in to tell them about the conditions, they praised themselves on their hygiene and cleaning practices and were "shocked" that this was our experience and offered NO solution or change of accommodation. Thankfully we checked out day 14 the minute quarantine was completed and when I gave them a courtesy heads up, they asked us to be out by 11am without a refund of the day/night. See attached pictures and DO NOT book this place or any other place associated with Boardwalk Homes. If you are there now, check out. If you have reservations, cancel them. If you care about yourself and your health, report them. Boardwalk Homes is a criminal organization that should be condemned. Third world prisons have better...

I stayed at Boardwalk homes for a little over two months. My stay has its pros and cons (mostly pros).||Pros:|1-Great location: close to a plaza that has a pharmacy, grocery store and a Tim Hortons. It is also close to green fields and trails.|2-Good neighborhood: the neighborhood was quiet and people stay at the complex were nice and respectful people.|3-Great customer service: I mainly dealt with Zoe and Doris and both did an amazing job with being efficient in their responses and immediately addressing my concerns. Individuals who performed maintenance were also efficient at their job.|4-Pets allowed: it is hard to find a short term rental unit that also allows pets.|5-Provided limited essentials and toiletries: coffee, sugar, toilet paper, paper towel, dish soap, garbage bags, laundry detergent.|6-Private entrance.|7-Easy access to garbage/recycle.||Cons:|1-I received a discount for a slightly longer term. However it was still expensive, especially given some reasons that I will list below. I paid a total of about 7200$ for my entire stay. I think a decrease in the price if individuals want to stay for more than a month would be reasonable.|2-The unit is advertised as luxurious but it is not luxurious. More specifically, the advertised king size bed is two twins put together and the bed frame is not sturdy, and the mattress is squeaky. The sofa/ sofabed is terrible and needs to be replaced.|3-Some kitchenware are rusty and I wasn't able to use them (e.g....