Hilton Garden Inn Lijiang — Attraction in Lijiang City

We booked a King room at this hotel, and when we arrived, we were upgraded to a Family Suite. Possibly this was due to the large tour groups that were checking in at the same time. For foreign travelers during the pandemic, there are a lot of steps before you can get to your room, including signing a bunch of paperwork, plus the other,now normal stuff. Our room was super spacious, very clean, had a comfy bed and great amenities.The only con was that the air conditioner worked only the first night, and then didn't work the rest of our stay. Despite multiple requests from my husband, they never fixed it, and it was very warm in our room. Their reasoning was that they had turned it off for disinfecting (and that it would be back in in 15 minutes). Later, when that was not the case, they asked us if we wanted to change rooms, which we did not at that point. They eventually gave us a portable fan, which was okay, but certainly not ideal. The room had a Nespresso pod machine, and the staff would happily refill the pods daily. My husband likes his coffee with milk, and the staff were very gracious to accommodate this request with warm milk each evening we were there. The staff were really the best part of our stay at the Hilton. They were extremely kind, and the small touches, like leaving us personal notes about hoping that we liked the cleaning of the room each day, and warming our food upon request were what made our stay really special. We would definitely stay at this hotel if we are ever in Lijiang again. Hoping they will have fixed the air conditioning by...

Hilton Garden Inn Lijiang is located 1.4 km from Dayan Ancient Town North entrance where the water wheel is located. Taxi fare from the taxi station near the North entrance back to hotel was about 12 yuan. Bus stop for Bus 8A which terminates at Lijiang Bus Station is 220 m from hotel (After exiting hotel, turn right)|Although the hotel is by Shangrila Avenue, it was quiet. We were on the 9th floor and during the night we opened the window to let in cool air, we did not hear any noise (In winter, the air-conditioner was on heater mode)|Room was clean, a kettle and teabags and coffee sachet was provided. Buffet breakfast has wide varieties. Fried rice, fried noodles, stir fried vegetables, baked bean, porridge, soup noodles, bread, pastry, bun, cakes, steamed corn and sweet potatoes, tea, coffee machine, juice, fruits (cut and whole), cereal, yogurt, etc|Staff friendly and helpful.|Eateries are plentiful along Jingxing street perpendicular to Shangrila Avenue, 350 m N from hotel (The entrance arch on the right marks the beginning of...

Stayed 2 nights / 2 rooms with family during mid of lunar new year. During check in one of the customers checking in was smoking and the staffs did not intervene. My room faced a small lane with eateries and it was very noisy with people chatting and smoking till wee hours. As the heater was too warmer we had no choice but to open our small window but the smoke gets in our room. My wife and I struggled and our sleep quality was bad. Our kids room on the opposite side faced a car park and it was much better so my advise to fellow travellers is to ask for room away from the lane. We did however enjoy our dining at the restaurant. The breakfast was a good spread. As it was CNY we had both our dinner there and enjoyed the food. Overall the staffs were friendly |I feedback the issue to the service desk at check out and they promptly presented 2 small gifts as apologies. We appreciated...