Kempinski never disappoints us every time we visit there! We stayed at Executive suites this time and our 3days stay was more than we expected! This was special stay so they prepared some special extra courtesy gifts which was very kind of them! Ricky from check-in front desk manager always welcomes us with kind and friendly manner so we were able to start our stay with pleasant feelings this time too. And a lady who did the check-in had nice smiles and enthusiastic attitude so we appreciate her service too. Room service young boys who brought extra gifts are also very polite and had refreshing attitude as well as bell boys who helped us to carry our lots of bags we’re also great! Room: Very comfortable with stunning view with huge window you can see North Bund side as well as river view, both day and night fantastic view gives you pleasant stay! Cleaning stuffs: They’re very friendly and caring. They’re willing to help you with good smiles, for us foreigners it’s so important to have friendly& polite stuffs to enjoy our stay, not sure it’s because of your education you’re giving to them but you have many great stuffs there! Club Lounge: What a lovely arrangement for afternoon tea and happy hour with some variety of food, cakes, fruits and drinks! Breakfast didn’t have so much choice like American style we normally enjoy at the ground floor but it’s enough to enjoy breakfast under the very quiet & clean environment with another stunning view both river and Perl tower wish morning sunshine! At the downstairs there’re always so many people but at the lounge we enjoyed quite breakfast which was a treat for us in this busy city! Also all stuffs who are working there are very kind and polite with willingness to help, we’re impressed with their good attitude which is world wide standards! I think the reason why we had smashing time there is that every single stuff you have there to help us for small or big had a wonderful attitude and service so we’re impressed so much and we can see you train them so well!We fully recommend others and we will definitely come back again soon 😊