KidZania Cairo — Attraction in New Cairo City

In short, the children were repeatedly told they couldn't do the activities, and felt very strongly that they were being discriminated against by staff.

The kids had been looking forward to going to kidzania for months. We are a family with English and English/Egyptian kids with English and an Egyptian parent.

We arrived late, got a small discount because we would only get 2 hours, we were happy with this, paid and let the kids go at it as recommended.

After a while we got informed that kids were pushing the que in the bank and one of our kids who isn't assertive still hasn't been served. One of the adults went to help and got told no adults in the bank. Ok fine, well serve him then.

After nearly an hour the kids come to us to tell us that they still hadn't managed to get a job, they tried to scan in at one place and was told it wasn't working, come back in 10 minutes while he gets somebody who speaks English. After this they saw them let other kids in. This happened a few times according to the kids, they were told to go because it was broken or finished or to wait for a different staff then saw people going in. There are times on the screens by the door so you can see when the next start time is. The kids can all read. They felt that they were being dismissed because they were not Arabic speaking and did not have the nature to push ques (which is against the rules according to the laminated paper shown to us at the start).

After the kids came to us, we decided to walk around with them and see what was going on. We saw DHL had the shortest waiting time of 8 minutes and waited outside. As the other kids finished a load of kids rushed in. We went in to explain and the woman was dismissive. The Arabic speaking parent went in and she was dismissive to him also. We decided enough was enough, and went to complain. We were told that all of the staff speak English so they don't think this happened. We had a back and forth, the DHL staff member said she looked outside and didn't see anyone waiting. We told them to check the cctv, and they wont need to take our word for it. They checked the wristbands, and we waited to speak to various people, eventually getting a full refund.

Some of the party had been to Dubai kidzania and had an excellent experience, hence the excitement about going again, but we won't attempt kidzania Cairo again. We don't expect everyone in Egypt to speak English or bend over backwards for us, but the kids could listen in Arabic and copy the other children, read a leaflet with written instructions or if they could allow an adult with the kids to translate.

Really disappointing and to have kids realising that they can experience discrimination against them not only in the UK, but in their other home country, in a place specifically for children no less. They even said 'they are being racist to us'.

As you can see my the photos, the kids cheered up when they saw the irony in the writing on the notes as we were waiting. I also added the rules where it states that que jumping is not allowed.

Great...

I attended the Kidzania Grown Up Night with 2 friends. We had a lot of fun, but I was disappointed time and again by the lack of discipline of the other attendees. I was unable to participate in the 2 main activities that I was looking forward to because they were always very busy. When we arrived we went straight to the airline because I really wanted to fly an airplane. We were very excited because there were only 5 people queuing and we only had to wait for 10 minutes. Next thing 11 other people arrived and toĺd us that they had "booked" the next 2 groups. I fail to understand how this is permitted. If you're not actually queuing you shouldn't be allowed to go ahead of people who are in the queue. We then went to do a couple of other activities and kept checking in at the airport, but it was always busy. The other activity I wanted to do was surgery. When we went to the hospital, we saw that there are 4 clearly marked places to queue. There was a group of people there, but they weren't in the surgery queue, so we queued for the surgery only to be told that these other people were waiting for the surgery. We ended up going to the nursery, which was very sweet but not what I'd been looking forward to. Another rather disturbing thing happened at the Nuxe popup. They had advertised that they were doing skin assessments and I was interested in this. The person working there told me that their product is "not for wrinkles". I found this offensive. Other than these disappointments, we enjoyed making cheese, making chocolate, being policemen, being a beauty therapist, bathing babies, working in the library and the call centre, making our own pizza and participating in the parade. If not for the bad manners of the other participants it would have been perfect. My daughter had been there a few days previously with her FS1 class, and she confirmed that they were better behaved than most people there tonight. I actually got tired of people pushing in front of me or saying that they were in the queue when clearly...

A Stressful Experience for Parents – Not Worth the Hype

We spent a full day at KidZania, and while it was a fun and exciting place for the kids, it turned out to be an exhausting and frustrating experience for us as parents.

Strict and Unreasonable Line Rules: One of the most disappointing aspects was their inflexible rule about waiting in line. If your child leaves the line for any reason—even something as serious as choking or needing the bathroom—you lose your spot entirely. Even if you’ve been waiting for 30 minutes, there’s no consideration or exception.

Imagine your three-year-old, who has just been potty trained, suddenly needs to use the toilet. If you take him, you must start over from the back of the line. If he was waiting with a group of friends or siblings, the group has to either go in without him or all start over again. It is an incredibly rigid system that makes no sense for young children.

Overcrowded and Poor Time Management: Though you may book a 7-hour play session, be aware that your child will only get around 2.5 to 3 hours of actual playtime. The rest is spent standing in long queues with no option to pre-book or save a spot. There’s no flexibility for younger kids who may struggle with waiting or staying still.

Food Policy and Quality: Food inside is overpriced and of poor quality. You are not allowed to bring in any outside food or snacks, which forces you to buy from their limited and low-quality options. It feels like a money grab with little care for the comfort of families.

Overall: While KidZania may look fun and educational on the surface, the inflexible rules, long wait times, overcrowding, and expensive, poor-quality food make it an extremely stressful outing for parents—and in many cases, for the kids too. I would not recommend it for families with younger children or anyone who values a relaxed, child-friendly...