Museum of Fine Arts of Lyon — Attraction in Lyon

I am an 20 year old exchange student from Norway, first time being in Lyon and my visit to this museum has left me traumatized.

My father and I were here the 5th November 2023 around 12:30 . We were buying tickets at the ticket kiosk from an employee here, a woman with short curly hair, when another client swooped in and started talking to her. My father said it was impolite while he purchased the tickets for the museum that the other client was allowed before us. The cashier started screaming at us and said that we will wait to talk to her boss. The security guard came and took us to the side and I told him we just wanted to leave and he refused. We were held against our will for the next 30 or so minutes, all while I kept asking why we could not leave repeatedly and they refused to let us. We were very confused by the act of the employees here and why we were forced to stay when we did not either want to stay from the beginning when she started screaming at us or even ask to speak to her boss. The security guy called a second security when I kept asking to leave. They stood in front of us coming with mocking comments about me speaking norwegian with my father, laughing at us and refusing us to leave. The woman employee came back to us screaming and acting agressive, my father and I stood completely still in fear and shock. The woman then punched my father and ran out off the museum. The security did no effort to hinder the situation. Even after this the security refused to let us leave. They laughed at my father and told us we will not leave until every costumer in the ticket line has left. We felt traumatized by the situation and my father was feeling unwell as he is elderly and not healthy, and it was a very stressful and confusing situation. I have this on film. We went to leave when my dad started feeling and looking unwell after being assaulted. Security followed us to the door saying they won’t let us leave before we get our refund, even though I said several times we did not want it. My dad told the security several times that he did not feel well which they ignored and even said that it’s not their problem (I have this on film too). He then almost fainted by the door, where one of the security exclaimed “C’est une comédie” while laughing. The boss did not come to talk to us or apologize. She did not speak a word to us. There were many people in line at the time of the incident, and I have everything on film. It was an extremely traumatic experience of assault, mockery by the guards and being held against our will. I am still shocked about the act of the employees at this museum, and I do not recommend anyone to go here for...

Musée des Beaux Arts

*Three Stars only from an English speaking perspective.

The collection is large, and the price is good. My chief complaint is that I had read that it is best to download the app before going to the museum, which we did. However, the exhibit numbers and the app numbers to the exhibits do not match.

It was a complicated mess of trying to find the commentaries that go with the specific pieces. It was doable by finding the artist’s name in the app, but it was far from efficient.

My only guess is that the exhibits were recently reorganized and the app was not updated or the English version numbers (for the audio English commentary) were never posted with the exhibits in the galleries.

**My advice is to ask if the English version of the audio guide available at the museum matches the exhibit numbers. If so, use the museum-provided guide and not the online app available for download.

The audio guides appeared aligned for the French version because the French speaking visitors seemed to have no problems.

Otherwise, the museum has great potential for English speaking visitors too. If I better know how to align the English commentary with the exhibits, I would eagerly return and could spend a day or longer there. As I mentioned, the collection is large including lots of different types of art from...

The museum of fine arts of Lyon is a tour-de-force marvel and a fantabulous experience. To begin the journey, it's location is impressive near Place des Terreaux and is inside a former Benedictine convent with stunning central courtyard surrounded by beautiful cloisters, a central garden with spectacular bronze and marble statues inside the garden and along the cloisters' corridors. It costs €8 to enter (absolutely worth it) and extra for personal electronic guide in several languages. It's one of the biggest art museums in France and exhibitions range from important classic and modern arts to Egyptian antiquities to religious art and sculptures. There's public lavatory and restaurant in the museum. I spent nearly two hours exploring this stunning art museum due to time constraints. But, you're allowed to exit and re-enter using the same ticket. If you're in for a really great experience, Musée des Beaux-Arts de Lyon is a must destination and really take your time to explore the entire premise and not...