Cosquer Méditerranée — Attraction in Marseille

It's hard to rate this place because you have to distinguish between the cave itself, which is amazing, and the organization of the visit, which is catastrophic. The reconstructed grotto is simply phenomenal and the automated audio guide is excellent. We had a 18h30 entry. They were running late so we weren't let in until 19h. We thought we'd soon begin our visit, but then we had another half-hour wait to get our audio guides before we were put in an elevator to go down to the grotto entry itself. Again, we thought the visit would begin, but no, it was another wait to get into the little modules that take you through the grotto. They clearly sell too many tickets for each time slot. But then we discoverd another reason it was so slow: the modules were leaving half empty because no one was forcing people to take each available place, even if that meant not sitting right next to your partner. SO we paid 16 euros each for a half hour visit and a 1-1/2 hour wait. We had no time to visit the museum section, and they don't allow you to return the next day to see what you've missed. This place has just opened and they are clearly having teething pains. Now, we were there on a Saturday evening in June. Maybe it's totally different on a...

I must admit I was quite skeptical about this museum, seeing I usually don't like replicas altogether and also because I thought the 16€ ticket (January 2023) was a bit high. In this case, it was either the replica or nothing, as the caves discovered in the 90s are under water. Decided to go and do not regret it at all. The first and most fascinating part is the tour into the caves in a sort of wagon, where several details of the caves are highlighted at specific moments when the the audio guide refers to it. The second floor has some information regarding the museum and a very interesting movie on how the caves where discovered. There are two screens at each side of the big screen, with English subtitles. It is, however, a bit hard to follow as the screens are located in a very low position to be able to follow the movie and the subtitles. The third floor shows several real-size and taxidermy-like species that are portrayed in the caves, and a model that shows how the caves became flooded over time. The building itself is a great architecture and engineering accomplishment, with its huge cantilevered part. In all, an experience I would recommend to anyone...

They didn't care about the safety of their guests very much when we visited.

I went on this ride with my pregnant spouse. When she started feeling faint, I waved my arms to the ceiling and yelled to gain their attention, but the ride continued on and we received no response. We yelled to get their attention twice. After a few minutes passed, we proceeded to squeeze out of the locked bars, jump out of the moving module and walk together to the beginning of the ride, carefully dodging any oncoming passengers.

Before anyone blames us for going on this ride, I received assurance from the ticket receptionist that this is safe for a pregnant woman. It is actually a rather calm ride and not too deep underground, but emergencies can always happen and require careful monitoring. As I told the man who claimed to be the supervisor (I am not sure that he was): what if a passenger has a heart attack? Or a stroke? It would be harder for them to gain attention than it was for us.

We left so disgusted that we didn't bother requesting a refund.

I am happy to speak with management, if they care to reach out to me to learn more. I would be happy to provide quality improvement...