Gyulai Várfürdő — Attraction in Gyulai járás

We recently visited the Gyula castle baths during the period 12.12. – 18.12.2023. On arrival we were confronted with the fact that the complete “Wellness Center” was closed and had been for a very long period because of static problems with the building. This part of the Facilty contains such things as the wellness pools including water jets for Massage of the arms legs and back, which are a very important part of "Wellness"

At the same time, we discovered that even as this was the case the full entrance fee was still taken, even although part of the amenities was closed and not in use. The same goes for the Sauna Park, we were about to pay the entrance of this only to be informed that actually only 50% of the 4 Saunas were actually working…here the same thuing, the full fee was being charged. We find it very hard to believe that this is a normal practice to charge a full entrance fee for something which is only running on 70 – 80 Percent of it’s capacity for the facilities in general and 50% in the Sauna Park!

As I had already read that some part of the baths had been closed for inspection, i decided a few days before our trip to call the baths for further information. All of my questions were adequately answered, one of which was regarding the closed baths, where I was told not to worry as this was scheduled to reopen within the next days, meaning much in advance of our visit.

We then found out that if we wanted to swim we could use either the 25 meter or 50 meter Olympic pool situated in a separate building some 300 meters away from the main facilities, which in turn meaned we needed to wear our cloths and footwear in order to get in the cool temperatures, only after to be confronted with the fact that every day during the week there were children’s swimming classes occupying 3 of the 4 swimming lanes, which in turn left only one lane for all other paying guests, not to mention the very high noise level like in a Kinder garden, which is not what is what is known as relaxation in the baths which we thought we would enjoy.

We were amazed at the fact that almost none of the lifeguards anywhere in the whole facility, were able to speak or understand neither English or German, which owing to the fact that you expect to have foreign staff in my opinion does not comply with EU laws which require all such “Emergency Staff” to be able to communicate in at least in English language for an emergency situation… God can only hope that the persons involved are in a stable enough condition in order to operate “Google Translate” I took pictures of the dirt in the 25 m pool which were taken at 9 am in the morning on several consecutive days showing a very unpleasant amount of filthy dirt on the floor of the 25-meter swimming bath…. When I showed this to the lifeguards, they just shrugged their shoulders saying it’s doesn’t interest us, Heavens knows how the floors or dark water pools look, which fortunately cannot be seen…. also when I tried to inform them that people were entering the pool un-showered coming directly from the sauna to “cool down” the comment was “we know” but nothing was down about it….. just amazing, also at the weekend there was a mum who took both of her 7 - 8 yyear old young boys into the sauna after swimming to “Warm them up a little” again just watched on by the lifeguards without any actions employed…..

My wife and I are both foreign citizens, found it utmost unpleasant to be greeted by such ignorant staff.

Our conclusion is, unless you are Hungarian, give this place a big miss, nobody is interested in the wellbeing of the paying guests and everyone are just doing their 9 - 5 job with as much ease as possible.

Try the baths at Mako, it's not far a way, we stopped of there on the way home to have a look around and take some information, the staff were much more friendly and welcoming, so this will be our next vacation to the Thermal...

We recently visited Gyula Thermal Bath during a meaningful trip to Hungary — our first in ten years — as part of a healing journey after a personal loss. While the facilities were lovely, we felt that the overall customer service could be improved, especially in how non-Hungarian-speaking visitors are treated.

For example, when purchasing our tickets, the interaction felt rather cold and unwelcoming. Additionally, a lifeguard addressed me quite harshly in English for something that others were doing as well, yet they were not approached. This made me feel singled out and uncomfortable.

We understand that cultural and language differences may sometimes lead to misunderstandings, but a warm smile and a little patience go a long way — especially for international guests who are unfamiliar with the local norms. Visitors contribute to the livelihood of tourist attractions like yours, and we hope that future experiences can reflect more hospitality and gentleness.

Thank you for considering this feedback. We truly hope that the Gyulai Várfürdő continues to be a place of rest and healing — not just for locals, but for guests from around the...

Great activity for a relaxing weekend. The main ticket includes the entry to the thermal baths, on top of that you have to pay extra for access to the AquaPalace (where is the main fun with water slides, hidro-massage, aqua bar, sauna etc. ). Well equipped lockers ( you have to pay 100 HUF  for it ) with showers and pretty clean bathrooms.

The place can get a little crowded so make sure you arrive early if you want to catch a sunbed at the Aqua Palace , otherwise you can't really lay down anywhere.

Could use some improvements but overall for the price you pay I think it's fair.

The only downside is that small kids are entering the thermal baths and playing around, which should have an age limitation. Also, avoid going to lunch at the rush hour as it may get very busy with orders ( we were told it would take around 1 hour for a pizza at 2 pm )

Tip: Try entering through the back entrance (Várfürdő NYÁRI Kőhíd bejárat on maps) as it's not that popular; you can buy your ticket from here and you will arrive in the outside area of the complex and then go in the...