We (2 adults and 4 kids) came for a few hours of fun on March 13th during our March Break for what we hoped would be the highlight of our trip….it was a horrible experience for my son. Unfortunately three issues happened – all of which were completely and easily avoidable…. had the instructor taken a few moments time to prevent them. And sadly as a result one of my sons had a horrible time – which of course meant I could not enjoy it either. None of us had ever been so we had no idea what to expect. Take my advice – when everyone goes into the training room, everyone needs to try the “simulator” test to practice the hand signals and body positions. This is basic and our instructor did not make this happen. In our case, we along with a bunch of other kids and their parents went into a training room. Our instructor should have told us that every ‘flyer’ needed to try out the positions and hand signals – instead he randomly picked people and left it open to do this step. So neither my son nor I did this – a big mistake but I had no idea – sadly the lack of structure from the instructor meant my 14 year old son did not understand the hand signals so spent his first of 2 flights all mixed up. This was very poorly done by the instructor. We then went into the “suit room” – my suit was about 8 inches too long in the arms – I specifically asked the instructor if this was a problem and he brushed it off. All he needed to say was “roll up the sleeves or they will get in the way during the flight”… but he said nothing and yes it interfered with my flight by billowing up way past my hands – again completely preventable had he taken 2 seconds. Next my son, who at 14 is 6’2” (and growing), tall and very broad was given a suit that was tight around each leg. He should have been sized properly so that there was some room for the instructor to “grab on” to extra fabric to help him during his flight. No time was given to him to assess his fit – how were we to know?? So my advice – make sure the suit is a little loose and not too long – adjust the cuffs by rolling them up! Again had they provided a few moments of effort this would have been avoided. So that son had a horrible first flight as he didn’t understand the hand signals (as he never tried them out); is taller and broader then the instructor (who is a slim 5’8”- ish build) who had great difficulty helping him and finally because of the tight fit of the suit the instructor could not get a grip on his pant so his second flight was barely any better than the horrible first flight. We sadly have all this on video as we bought the video package  - Sky Venture watch the video then refund my money please? So my suggestion to Sky Venture is you have the opportunity to create a great time for families BUT you need to work harder on customer service particularly if you want any word of mouth referrals or repeat business. You won’t be getting it from me.