This is a terrible airport, not remote prepared to handle the traffic through it at peak hours. We just took a trip to Europe and back on Icelandair. The airline itself is great. Inexpensive and good service. But since everything passes through this airport on Icelandair, figure dealing with this wretched place as a cost of your inexpensive ticket. On the way over, we arrived as did about 10 other flights. There was one staircase up to passport control that everyone had to take. Inexplicably, they had turned off the one escalator. Old people we struggling to get luggage up the staircase. Lines at passport control were long and slow. Then, when one arrives at the "gate" one discovers there is in fact no jetway. So you get to stand in line for about half and hour, after which they check boarding passes and usher you into a stable to await the very slow bus that will drive you out (in heavy rain, with no protection after you leave the bus). Then you stand on the bus for a fairly extended period of time before they open the airplane and actually allow boarding. On the return, passport control lines were short, but the bus routine was ever worse. At least 30 minutes standing on each of the three phases of their boarding system. Oh, and since Icelandic is running a very tight hub and spoke connection system, there's no time to get food, shop or do anything else. And the number of bathrooms is pathetic for the passenger volume at peak hours. I love that their fares are low, and the actual experience once you finally get on a plane is fine. But the airport itself is a reason to consider other, even if more expensive, ways to...
Read moreWill pull you out for secondary security check if you don't answer all of their intrusive questions. Will even threaten to call the police on you if you question why you are being asked the questions you are. A Real Gustapo Organization being run here. The man 5'8 or, so balding bad. The women a tad shorter with colored hair. Beware. They will act as if they simply are needing directions and then will give you the riot act. I would avoid this airport at all costs. The people running the show should hire people who can ask you questions professionally and not make it a intoragation. THE WORST PART about the whole interaction was the fact that they bumped me from my flight because they said I was to unruly. I guess I'm to assume it is unruly to ask why you are being detained and asked the questions you are. I passed all airport security but they still waited until i was on the bus on tarmac ready to board my plane to tell me that they decided i was not allowed to fly. Again, this was a childish immature thing to do. Waiting until its the most inconvenient. The airport has hired people with napoleon syndrome. Little people who think they have some level of authority and who purposely try to be as intrusive and disruptive to your travels as possible. Awful experience, awful tsa staff. I have traveled to many countries and have never encountered such a poor excuse as security/customer service. I'll continue to travel the world and Iceland won't be returning on my bucket list. Who'd think such beautiful landscape could be spoiled by the likes of such...
Read moreIt seems Iceland has an odd policy of employing all their citizen with an IQ below 80 at this airport. First they all tell you to arrive at the airport 3 hours ahead of your flight, instead of the normal 1 hour. This is bull - I checked in within 10 minutes of arrival. However, it may very well be different in rush hours as many in other reviews here point out. At the check-in desk, the clerk forgot to hand me back my passport - ahem, I also forgot, and I almost left without it. Fortunately I remembered after walking 100 m away. In the meantime, the clerk did not find it strange that a passport remained on her desk, apparently. When passing security, I held up my passport, open on the page with my photo and all details, and the guard actually asked me: "what is your nationality?" YOU HAVE ONE JOB! And that's reading people's passports to determine just that! I was tempted to answer something false just to see if the guard would notice at all, but that could put me on some no-fly list... At the security check, a guard told me to take off my belt; I replied it is not metallic (I always wear it through scanners, no problem ever). Her reply: "we are very sensitive metal detectors!", so sensitive they can detect plastic apparently. All the while, I was wearing a very visible ring on my hand. Of metal. That triggered...
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