This is to complain about the store manager Nahanai. She has no business being a manager - she basically told us if we aren’t going to buy then we can’t be in the store. We were looking around and she was hovering over us from 10 inches away. She kept readjusting each product we touched every 2 seconds. When we said we’re looking in store and placing order online, she told us that’s not allowed. She made me very uncomfortable and lost my business. The store was empty and I was not getting in the way of anyone or the store’s sales. I still can’t believe she thought it was ok to speak to us that way.
Drithyiman was amazing and so patient with showing us the products we were interested in. He was knowledgable and warm and a great salesman. Make him the store...
Read moreWonderful Experience at Forest Essentials – Forum Kochi
I had a truly delightful experience at the Forest Essentials store in Forum Kochi. The store exudes a calm, elegant vibe, and the staff were exceptionally polite and professional.
A special mention to Nithya, who was incredibly courteous and attentive throughout my visit. She took the time to explain each product in detail and helped me choose the ones best suited to my needs. The team even offered a comforting cup of ginger tea, adding a lovely personal touch to the visit.
Overall, I’m genuinely impressed by the service and hospitality. I would highly recommend...
Read moreThis is review is for the store and not for product.
Entered the store, asked for my regular face wash and went straight to the counter to pay. Felt like the lady at counter was billing to my surprise another lady hijacks the counter stops my billing and starts billing for another customer, while her customer is still deciding the product and the offers.
I said thank you and walked out.
I would have been okay to wait if the other customer had made there mind on what to buy.
Extremely poor service and i think the reason was tha helper was just another racist living in this...
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