Silver Seas Hotel

This was the worst hotel experience for myself and family and does not even warrant getting a star. The hotel and it's location has great potential and that's what sad because of what an be done to the property with just the right care and vision, this facility would be awesome. However, the service from the get go was poor. I major in Travel & Tourism and have stayed in all inclusive resorts, villas and the right mix of both, also I have years of experience in Customer Service and Hospitality. This hotel lacked all the above that would have made the experience memorable. Firstly, the photos that are posted online of the hotel are very misleading. Neither did our rooms have the exquisite look it boasted. Our bed base was exposed showing sponge and a wood like brittle padding. We had to use the bath towels we brought with us to cover the pillow cases in my room because they were stained. The bathroom towels were worn and raveled/stringy at the ends nor was there any shower curtain liners in the bath, just the shower curtain which is fabric which was used instead of a liner and was hanging on the inside of the bath. The AC unit apart from being outdated didn't work properly as it barely cooled the room, and the room my cousin stayed in, their AC unit could not be gauged and was constantly on high when used. The bathroom need a thorough cleaning around the pipes and in the bath. The second major issue we had was with a staff member specifically and unfortunately I did not get his name. He was a front desk personnel, the younger of the two who worked at the Front desk. The other gentleman wore glasses and he was hospitable and kind. My family and I had to leave the hotel premises to get breakfast because none was provided though we were informed that we would have gotten complimentary breakfast during the original booking of the hotel and had payed the amount required days in advance. Upon arrival that was when we were told we would not get breakfast though we paid the amount requested for the package my family choose. So we left the morning deciding to have breakfast and stay out the entire day because the facility was not up to par and couldn't fully enjoy it. When we returned, we found out that all 3 room booked by my family was entered into by cleaning staff who did so without our permission or without front desk or management notifying us that this would happen. All our personal items, including travel documents, cash etc were inside. We had not asked for maid/cleaning service nor did we receive any document on arrival that we could fill out to indicate the request for one in our absence. The staff had not contacted any one of us to ask this either or to inform us that persons would go to our rooms and if they should proceed to do so. After realizing this happened my cousin and I went to the front desk to speak with the gentleman and neither did he apologize but was extremely rude and arguing with us. We asked him the question " if we checked our rooms and find items to be missing, who will be held accountable?", he could not answer but instead argued as if we did not have the right as guest to air our concern and disapproval. This was highly unacceptable. Their were so may wrong that its impossible to do in just one review and I know its lengthy already but are deeply dissatisfied by this service. We asked to speak with Management and was told the Manager resides overseas. Even after our checkout several attempts to rectify the problem and to speak with someone in Management has been futile. We have been greatly scammed. Poor service all round. I wish someone would truly manage the property and see its true potential. I would never recommend this facility to anyone. The only way the site allowed me to send my review I had to give it a star, which it clearly deserves none.