I tried to contact you on your website, but it's impossible so allow me to write a review about my experience.
In September, I come and bought 3 knifes from your store, with your french salesman : 1 Santoku, 1 Usuba and 1 Nakiri. I only come back to France and started using the knifes since beg of October. I take great care of my knives, never let them wet when stored, as specified.
If 2 of them are perfectly fine, I have had a really bad experience with the third one. Of course I apply the same protection to it as the others, but on several times the blade has been deteriorated when cutting vegetables (see pictures), and a big chunk of it just fall when cutting a cheese (that was not rock solid, I rather be precise).
While having paid a high price for quality, I really think this one is defectious and I honestly regret this purchase, while I'm perfectly happy with the 2 others.
I'm thinking to bring the knife to a Japanese professional in Paris for repair, but I wanted to share with you my huge disappointment with this one product.
I am at your disposal to exchange with you on...
Read moreThis is THE place to learn about, adore, and buy knives in Japan. They have a significant and very lovely section of knives from local Sakai knife makers. Other crafts exhibited are incense, textiles and seaweed. But the knives. They are gorgeous and modestly priced - especially in comparison to what you’ll find at “specialised” knife stores in the major cities of Japan. This place remains competitive on pricing, despite not offering the tax-free shopping incentives that others might. Tower, Seisuke and others have got nothing on this place. Customer service is impeccable and delivered with the utmost care and respect. Purchased knives for just over ¥100000 and am looking forward to doing it again when we visit next time. If you like or love knives - make the detour to this place. You can thank...
Read moreIf you are enthusiastic about Japanese craftsmanship of knives, this is definitely the place to go. There is free admission and the exhibition is on the upper levels. The right side has information about the cloth producing history in Sakai and the left side has lots of displays of different types of knives. There was a lovely man at the upper level making sure we were okay during our visit. On the ground floor is where you can purchase souvenirs one side and they have the knives on sale on the other side. The knives displayed are from different knife makers from around the area. There was a workshop where the master sharpens knives too so there’s the knife sharpening service available. The ladies at the shop let us roam around but also didn’t explain any of the items...
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