Hotel Sosei MGallery in Sapporo is a delightful surprise! From the outside, it appears unassuming, but stepping inside feels like unwrapping a gift and finding a treasure. The interior is breathtaking—warm, cozy, and reminiscent of a small castle's library. It's a place that immediately makes you feel at home.

The staff service is exceptional. Everyone is friendly, speaks good English, and ensures the check-in process is smooth and pleasant. Their attention to detail truly stands out.

We stayed in the executive suite for two nights, and it was amazing. The room was spacious, cozy, and perfectly designed for comfort. The bed and pillows were just the right firmness for a great night's sleep. The amenities were top-notch, from high-quality body wash and shampoo to a coffee machine stocked with complimentary capsules and tea bags. I also loved the thoughtful touch of power sockets on both sides of the bed.

The hotel’s complimentary offerings were a highlight. From 3 pm to 5 pm, there’s an afternoon tea with free-flow coffee, tea, snacks, and sweet treats. Then, from 5 pm to 7 pm, it’s Happy Hour with unlimited drinks—beer, cocktails, and soft drinks—plus more snacks and finger foods. It was so enjoyable we hardly felt the need to leave the hotel!

Fitness enthusiasts will appreciate the 24-hour boutique gym, equipped with cardio machines and a complete set of dumbbells. While compact, it’s perfect for a quick workout to stay active during your travels.

Breakfast was another highlight. The neatly presented dishes were incredibly appetizing, with a good variety to choose from. They even allow takeaway coffee and juice, which was such a thoughtful touch.

The location is also very convenient. The hotel is situated right opposite a shopping mall, making it easy to enjoy some quick fashion shopping or grab a meal within just 5 minutes. Additionally, the JR station is only about 1 km (plus or minus) away, which is easily accessible with a short walk.

However, there are areas that need improvement. If you’re carrying extra luggage and require a larger taxi, the hotel is unable to arrange one, as they only have contacts for smaller cabs. For a five-star luxury hotel, I believe they should be more resourceful in such situations.

Additionally, they missed servicing our room, and when we requested a restock of our complimentary mini bar (an entitlement for Platinum Accor members), they were unable to fulfill it and provided numerous excuses. This lack of professionalism is disappointing. It’s a simple task of sending a staff member with the items—we weren’t even asking for the entire room to be cleaned and tidied.

Overall, Hotel Sosei MGallery is a good choice. It met our expectations on every front. Recommended for a nice comfort stay.