Subject: Complaint and Suggestions Regarding Staff Service Attitude at Chiba City Museum of Art

Dear Management of Chiba City Museum of Art,

I am writing to express my dissatisfaction regarding my recent visit to your museum on October 22, 2024, at 10:30 AM, where I encountered some unpleasant experiences that I hope you will take into consideration for improvement.

While making my way from the 9th floor to the 8th floor via the stairs, I was abruptly stopped by a female staff member. She was stationed at the membership application desk on the 8th floor, wearing a uniform but without a name tag. As an international visitor unfamiliar with the layout of the museum, I made a wrong turn due to the lack of multilingual signage, which is understandable. However, the attitude of this staff member was extremely unprofessional and lacked basic courtesy. Rather than providing correct guidance, she treated us in a rude and hostile manner, which is entirely inconsistent with the cultural atmosphere and service quality that a museum should embody. In a situation where communication was futile, she even resorted to extreme measures by calling security, which only intensified our discomfort.

I must emphasize that such a service attitude severely damages the reputation of your museum and detracts from the experience of foreign visitors. As a venue for promoting Japanese art and culture, the museum should provide a warm and welcoming environment rather than making international visitors feel unwelcome and hostile.

On a positive note, I would like to mention the female staff member I encountered on the first floor, who was very polite and professional. She provided excellent service, which somewhat alleviated our earlier negative experience. Her behavior deserves commendation and reflects the positive standards of service that your museum should strive for.

Given the circumstances, I kindly request that your museum investigate this matter and take necessary steps to enhance staff service attitudes and professional training. I believe that through improvements in service, your museum can provide a more enjoyable artistic experience for all visitors.

Thank you for taking the time to read this letter. I look forward to your response and the measures you will implement.