Gleneagles Hospital Medini Johor — Attraction in Iskandar Puteri

Our experience with our OBGYN and birthing process here was 5-star and we were super happy with her and her team. We were very specific with our natural birth plan and she did not pressure us to do anything we didn't want to do, despite some things being different from the hospital SOP.

Our experience with our Pediatrician was quite the opposite. We are told by the hospital that Dr Terry was following hospital SOP, so - be informed:

Our baby had mild jaundice, a score of 13 when the level of concern was 18+. So, Dr. Terry requested follow up appointments every 2 days despite the level not changing. As the level wasn't in the concern range and our baby wasn't having any symptoms that would suggest issues, we eventually decided not to keep going to these appointments.

We scheduled an appointment for our baby at 1-month old because the baby book showed an immunization was due. Additionally, we had concerns of bumps and rough skin on the baby's inner thighs - a possible yeast infection. Both issues were raised with Dr Terry.

Dr. Terry's primary concern was our baby's mild jaundice as it had persisted for the full month... which is not harmful and not too unusual in breastfed babies, especially if they have an infection. We were not offered the immunization as it "would be part of her 2-month immunization".

However, his concern was to test the baby for liver disease, a serious condition. It should be noted that our baby had ZERO symptoms of liver disease. Mild jaundice isn't even a symptom. We attempted to disagree with the need for the test. However, Dr. Terry said that it was necessary and that it had to be done. I persisted to ask about what level the jaundice needed to be at to make this concern serious. He insisted that no level of jaundice was dangerous, but that the underlying condition could be very dangerous for our baby.

We told him we'd only do the test of it was absolutely necessary. He claimed that it was. So, he took a vial of blood from our baby's hand/wrist area. Additionally, he recommended inserting a tube inside of her genital area to extract a urine sample to check for urine infection. We asked if it would hurt her and he said that it would, but that it would take longer to wait for her to urinate naturally plus it might not be as accurate. He tried to convince us to do this test. We opted for the natural collection by waiting.

As it turns out, these tests were "standard SOP" for the hospital if the baby has jaundice for a full month, regardless of the fact that no symptoms of liver disease being present. Additionally, we were told after our complaint that we could have declined the tests, despite being told that they were necessary and had to be done. Dr. Terry never suggested that we could even take time to think about it, or decline. He was quite clear, it had to be done.

I would not recommend Dr. Terry. And, I'd recommend to you to use your own better judgment when making decisions here as you might expect to hold faith in the decision of a professional doctor, like Dr. Terry, over your own based on their fiduciary duty and training, but you'll find that the hospital does not follow those rules.

This experience made us feel violated. Even so, the tests - as expected - came back negative.

They respond to every negative review, placating them and their experiences - reaching out via email and WhatsApp - but basically just trying to mitigate their culpability and pretend that there aren't so many people complaining about...

My husband was in severe pain, and I called for an ambulance at 0625hrs. Shockingly, it only arrived at 0701hrs—a 36-minute delay for an emergency call. I had to call three times just to confirm if help was even on the way. During the second call, I was told the ambulance was already en route and that the driver would call me shortly—but no one did. After waiting another 15 minutes with no update, I called again, only to be told something completely different—that they needed another 10 minutes.

This is not the first time we’ve experienced such delays with your emergency ambulance service. I emphasize again—please be more alert and respond faster. These are emergencies, not casual appointments. My residence is less than 10 minutes from the hospital—I can literally see the building from my apartment. As a healthcare professional myself, I find it deeply troubling. In urgent situations, every minute counts.

What if someone had collapsed or gone into cardiac arrest? Expecting someone to perform CPR for 36 minutes while waiting for an ambulance is not realistic. Unless there’s an AED nearby with someone trained to use it, the consequences could be fatal.

Unfortunately, the experience at the Emergency Department was also disappointing. My husband was placed in the Yellow Zone, and when he needed to use the toilet, the nurse simply lowered the bedside cord—without offering assistance or even checking if he needed help. Regardless of a patient’s ADL independence, those in the Yellow Zone are still at risk of falls, and proper precautions must be taken. This not only compromises patient safety but also increases the hospital’s liability.

Upon his return, once again, the nurse only helped with the cord and failed to resume vital signs monitoring. Basic nursing care protocols like this should never be overlooked—especially in an emergency setting. This lack of attention is unacceptable and not what I expected from trained healthcare staff.

To make matters worse, while we were in the ED, my husband was literally the only patient present. Yet, several staff members were gathered at the counter chitchatting. I don’t mind casual conversation—but please be mindful that patients and their next-of-kin are present. We could clearly hear your conversations, and frankly, it was unprofessional and disruptive. People come to the ED to rest and recover, not to feel like they’re in a marketplace.

This applies to handover reports too. Please be discreet—don’t speak loudly, especially when discussing patient details. This goes against PDPA guidelines and compromises patient privacy.

I truly hope this feedback is taken seriously. Please take immediate steps to improve your ambulance response times and emergency department nursing care. Patients come to the hospital in distress, and the very least we can do as healthcare professionals is to ensure they feel safe, supported, and...

EXTREMELY TERRIBLE EXPERIENCE (Internal medicine/ Infectious diseases & Gastroenterology dept)

If we didn't let my grandma 82yo discharge earlier from this hospital, she would have probably died there!

Misjudged diagnosis: arrived at ER with severe stomach pain and did CT scan. First noticed kidney cyst (widely said it could be cured by medicine solely). Secondly they focused on her Spine (for which the Principle doctor (PD) did not question her/the family about her health history of her spine properly). Continues MRI + Xray. Meanwhile this progress was nearly 48 hours (delayed+unnecessary Morphine + medicines!). My grandma kept vomitting (8 times within 24hr). PD was seemingly very sure her pain came from the spine, and did not very well consider other possibilities were the pain was coming from the stomach. Nurses from the ward told me just throw away the vomited liquid instead of letting gastroentelogist to check what was it/ reasons of vomitting. After we requested again and again, PD came by and finally asked for gastroentelogist. One more abdominal xray, confirmed her stomach pain was caused from gas and in stomach but they couldn't tell where it was coming from.

Incompetent/ impatient PD: proactively looked for PD at her office because she didn't show up for the morning routine round. Nurse at the office counter couldn't provide me a time/ confirmation of checking up my grandma. Many of the words of "maybe" involved. Witnessed PD was "slightly" yelling the nurse of her unsmooth coordination infront of other patients. Of course, after pushing a few times to different nurses, PD showed up in our ward within 20mins with an unpleasant face.

Incapable and inefficient of most nurses: following up slow, not providing necessary coordination, lack of necessary medical knowledge. Yes they were indeed doing their job, but most of them overlooked the possibilities of details would cause a life!

Unacceptable/ poor services at Registration/ payment counters: 8-9pm weekdays, less than 8 customers were waiting.

4.1. do not expect you would be called according to the numbers. Some counters just called patients from seats randomly.

4.2.There is also a counter which just accepted walked in customers without having any waiting numbers.

4.3. Also workers on duties were just roaming around. I was obviously invisible!!!

Impressions: Huge disappointment in comparison to the first time visited cardiology in 2019. This incidents happened 4 days ago, and now my grandma admitted to Regency. To be honest, they acted promptly to our case. We still do not know if my grandma will survived. But we really regretted to pay for 18K for this terrible service and results and so on. I personally wondered why 4,7 stars are being rated on Google. Perhaps that's indicating restaurants, medical equipments and infrastructures etc, not the...