L'Occitane en Provence @ Pavilion Damansara Heights — Attraction in Kuala Lumpur

This branch has very friendly staff. All 3 of them. Any requests are attended without questions. I asked for extra packaging as gifts and Priya helped to prep them all nicely. Patient enough and willing to let you try the testers freely. I returned to shop to ask for extra receipt and the male staff happily reprinted it for me. This branch also have many stocks and all are newest batch. Not so busy which is a plus point that you can slowly browse and test. Recommend if you are unsure about which item to pick and hate the waiting for payment at crowded...

It felt like the staff at the store looked down on customers. At first, they said they couldn't find my account, asked me for my phone number several times, and questioned me that the system didn't have my information. They even asked if I was sure I was a member and whether I had made any purchases in the past year. Their tone was really unpleasant. Later, when they found my information, they said it was a...

Fatimah and Naz were fabulous with great customer service. Gentle with recommendations and at the same time, not pushy on products, taking time to understand customer's preference. Will definitely consider coming again for gifting 🎁. Thanks ladies for the...