Really bad experience. Bad outlet, only international brands are Nike, Under Armour, Adidas and Tommy Hilfiger. Discounts are all not that great. Definitely not worth the visit. The worst came with their parking. Parking is charged, around 150 mexican pesos I want to remember. Up to here all well and good (as it can be, considering international outlets usually offer a much wider range of brands and discounts as well as complimentary parking). Now, be prepared, You CANNOT pay for parking by card. You also CANNOT pay for parking by USD (most shops in Cancun accept both currencies, MXN and USD). You CANNOT exchange currencies in the multiple bank branches in the Outlet, in fact, they will not let you in if you are not a customer; they will also not put any effort in being any helpful whatsoever. You CANNOT get any of the car parking operatives to give you any solutions, the person we managed to speak to on the telecom system at the pay machine basically said no 150 mxn, no Exit. We had to beg passers by to please pay for our ticket as this was our last day before returning our rental car at the airport and catching our flight back to the UK (which was all explained to the operatives, yet no merci provided). Luckily a kind couple offered to pay for our parking. We then got back to the car, try to drive out only to find the gate would NOT open. Called again the operatives and they would still not open the barrier, had to get to their office, in the most inconvenient place at the outlet. I would highly recommend not to WASTE your time, money or effort in this Outlet Store. Definitely left a bitter sweat flavour to a (to that point) fantastic stay in Cancún. Ps: my mother tongue is Spanish so the personnel unhelpfulness and rudeness cannot be put down to...
Read moreROXY Store had a 70% off sale, when you buy more than 3 items. I bought many items (12) because sales woman was very helpful and found different sizes as I was trying on. The store is loaded with current styles for men and women and the place was clean and employees were very accommodating. I have great start on a new summer wardrobe and enjoyed the experience. Starbuck's is also there which adds to the 5* rating. Sushi Ken also, but not the best unless you particularly like rolls. Sketchers shoe store, Sunglass Island and more high-end brand names available make it a great place to shop! You can even catch a movie at the cinema there, but I haven't...
Read moreEfectivamente como dice el ultimo comentario. Son bien rateros con las maquinas de estacionamiento. Fui al smartfit y selle mi boleto antes y al momento de pagar me estaba cobrando 13 pesos en lugar de 5 pesos que se supone que son 2 horas para que te cobre 5 y obviamente que el boleto este sellado y en la maquina marcaba entrada 10:24 y salida 12:24 las horas estaban bien porque hasta cheque mi reloj. La bronca el cobro eran 13 pesos como si no me hubieran hecho el descuentos. Les hablo a travez de la maquina y nunca contestan. Me voy a otra maquina que esta hasta la entrada , paso mi boleto y sorpresa ahora me están cobrando 10 pesos y marca hora de entrada 10:24 y salida 12:44 y eran las 12:29 , hasta en su maquina marcaba 12:29 (adjunto evidencias). Le hablo a travez de su maquina y ahora si me contestan. Les explico todo lo que paso y me dicen que pase a la oficina para que me hagan el cobro. Ahora tengo que buscar las oficinas porque , les preguntas y no saben explicar. Encuentro la oficina le doy mi boleto y me dicen son 10 pesos le explico y me dice son 12:40 y le digo “Si todo el tiempo que perdí buscando su oficina” Porque yo no soy de Cancun y no conozco la plaza voy de turista. Le vuelvo a explicar y me dice lo mismo . Le pido explicaciones que porque primero me cobro en el primer cajero 13 pesos y en el siguiente 10. Dice que no sabe porque. Ya con la molestia y la perdida de tiempo. Ya le pago sus 10 pesos. Y no es por la cantidad si no el hecho de que te quieren robar. Nunca volveré ir a esa plaza . Siempre buscan aquí como fregar y cobrar por todo y me refiero a todo Cancun y así quieren atraer...
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