Unfortunately, this hotel can be summarised as run-down, noisy and generally not very desirable.

The food is absolutely appalling! The buffet and restaurant food might possibly be the worst food I have ever tasted in my whole life; the juice is not real juice, every drink tastes watered down, vegatarian options are incredibly incredibly limited (don't even consider coming here if you are vegan as you will probably waste away from a calorie deficit after a few days), food tastes very poor in ingredient quality and usually comes undercooked (e.g. hard spaghetti, hard corn). The bar drinks are equally as poor and inconsistently prepared between staff. There are only two restaurants, one Argentinian and one Italian, which must be booked in advance every day. I have also developed food poisoning symptoms and have only eaten this hotel's food for the last week and am currently writing this review quite unwell and hiding in my hotel bed.

The rooms are very outdated looking and noisy. Most towels and bed sheets have some form of dirt on them, there is vomit or spoiled food on the floor. Very poor insultation in walls make it hard to sleep. I personally have struggled greatly to get enough sleep due to noise, and each morning have been woken early by more loud noise. I know we are not the only guests who have purchased earbuds from a local store to get a better night's sleep. Also the aircon automatically turns on and off, which is very frustrating.

Staff are generally quite nice. However, very few staff speak English (which is understandable considering this is not the native language, but worth considering as an English or American traveler because you will frequently have issues communicating with staff). The staff in the Argentinian restaurant are very friendly and excel at giving a great service by being very attentive. The Italian restaurant service was laughable; it was almost funny how poor the service was as the restaurant lost complete control over the place and guests started leaving early after their order not being taken for over an hour upon arriving and being sat down. The food was also disgusting! I would recommend only visiting the Argentinian restaurant, although this even becomes boring after several trips. Staff also have a habit continually of saying they will bring something, e.g. a drink you ordered, and then never show up with it. This happens often. I am not certain if this is a cultural thing or just poor service.

It is also worth adding that there has been ongoing construction on both sides of the pool areas, making it impossible to avoid the endless drilling and bashing sounds during the daytime. My understanding from reading other reviews is this is a common occurrance.

I would have given my rating a 2 star because I liked the beach nearby the hotel and think some of the staff are lovely. However, my partner politely complained to the main reception about an ongoing noise of someone moving furniture above our room continuously over the last few days. The noise began at 6am today and continued up until I am writing this review at 5:30pm. My partner had to ask the staff if something was going to be done after her first complaint didn't change the situation and request another room. She was spoken to very rudely, with the female staff at one point laughing and speaking in Spanish to each other mid-complaint, knowing she couldn't understand them. She is immensely upset from this interaction. She was told the hotel is 100% booked (this is clearly not true) and she has "complained too much". She reminded them this is only the second time she has approached them and clearly other guests must have also made complaints which they are mistaking her for. Rude staff is never acceptable, anywhere, and particularly not towards a polite young lady who only wants to enjoy her holiday in peace.

Overall very disappointed. We shall definitely book another hotel next time we visit and urge others to do the same.