Name

Seadust Cancun Family Resort

Description

Nearby attractions

Iberostar Selection Cancún

km 17, Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Punta Nizuc, Blvd. Kukulcan 17, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Iberostar Selection Coral Cancun

Blvd. Kukulcan KM 17 B, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hotel Emporio Cancún optional All-Inclusive

Blvd. Kukulcán, Retorno Gucumatz Km 17, Segunda Etapa, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Museo Maya de Cancún y Zona Arqueológica de San Miguelito

Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Wyndham Grand Cancun All Inclusive Resort & Villas

Blvd. Kukulcan Km 16.5-L-48, Zona Hotelera, 77500 Cancún, Q.R., Mexico

The Royal Caribbean

Lote 50, Blvd. Kukulcan Km. 17-Km. 17, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Letras Cancun Y Mirador

Punta Nizuc - Cancún 335, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hilton Cancun Mar Caribe All-Inclusive Resort

Blvd. Kukulcan Km 17, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Puerto Maya Cancún - Jungle Tour, Snorkeling, Mayan Experience & Jet Ski Rentals

Blvd. Kukulcan Kilómetro 16.296, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Nearby restaurants

km 16.2, Blvd. Kukulcan 77500, Zona Hotelera, 77500 Cancún, Q.R., Mexico

The Pink Coconut Cancun

Km. 16.5, Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcán, Km. 17, Lote 52-04, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Conquistador

The Royal Islander, Blvd. Kukulcan Lt 51, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Unnamed Road, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Blvd. Kukulcán Km 17 Retorno Gucumatz Lote 49 Segunda Etapa, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Restaurante Dos Lunas

Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Mayan Lounge by Puerto Maya Cancún - Mexican and Mayan Food Restaurant

Km 16.5 Enfrente del Museo Maya, 77500 Cancún, Q.R., Mexico

Big Ben | Grill House and Wine

Blvd. Kukulcán Km. 17, Lote 52-04, Zona Hotelera, 77500 Cancún, Q.R., Mexico

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Keywords

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Seadust Cancun Family Resort

Mexico Quintana Roo CancúnSeadust Cancun Family Resort

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Nearby Attractions Of Seadust Cancun Family Resort

Iberostar Selection Cancún

Iberostar Selection Cancún

4.7

(10.4K)

Click for details

Playa Delfines

Playa Delfines

4.8

(9.8K)

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Iberostar Selection Coral Cancun

Iberostar Selection Coral Cancun

4.9

(3.8K)

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Hotel Emporio Cancún optional All-Inclusive

Hotel Emporio Cancún optional All-Inclusive

4.3

(3.4K)

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Nearby Restaurants Of Seadust Cancun Family Resort

Xkat-Ik

Xkat-Ik

4.6

(392)

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The Pink Coconut Cancun

The Pink Coconut Cancun

4.8

(237)

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Carrousel

Carrousel

4.5

(246)

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El Conquistador

El Conquistador

4.7

(225)

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Address

Boulevard Kukulcan km.16.9, Lote 52-04, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Map

Phone

(844) 781-1158

Call

Website

seadustcancun.com

Visit

Overview

We recently had an amazing time at the Seadust Cancun Family Resort. From the moment we arrived, it was clear that this resort had a lot to offer. One of the highlights was the Food Gallery, which had an extensive variety of food options to cater to all tastes and dietary preferences. As my family and I don't eat beef, chicken, or pork, we were thrilled to find plenty of other choices, including delicious vegetarian and seafood options. The resort truly accommodated our needs in terms of dining. The resort also excelled in providing a wide range of activities for kids. There were zip lines, mini putt, and various pools designed for different age groups. The water park was particularly impressive, as it struck a perfect balance in catering to different age and height requirements. The kids' club was a hit with our children, who enjoyed participating in age-appropriate activities and making new friends. It was a great way for them to socialize and have fun while giving us parents some much-needed downtime. The staff at the kids club were fantastic with the children, creating a welcoming and enjoyable environment. A hidden gem at the resort was the adults-only pool section located in a separate area. It remained relatively empty throughout our stay, offering a peaceful and quiet spot for relaxation. Additionally, cabana beds were available by the adult pool, although they were not occupied, possibly due to the hot weather in that section. Adjacent to the adult pool, there were basketball, soccer, and tennis courts. However, due to the open and hot location, not many people utilized these facilities, including us. We attempted a game of tennis but quickly realized it was too uncomfortable in the heat. It's worth noting that June is known to be one of the hottest seasons in Cancun. In terms of service, we found the hotel staff to be excellent. They were attentive and ensured we had a pleasant stay. The cleanliness of the resort was top-notch, with the staff doing an exceptional job in maintaining cleanliness throughout our visit. It was impressive to see our room being cleaned daily despite not being necessary. The housekeeping staff even replenished our water bottles, drinks, and snacks regularly, which was a pleasant surprise for our kids. The coffee bar was a favorite of ours, and the availability of crepes from 4 to 8 PM added a delightful touch. The ice cream booths were also a hit with the kids, providing a sweet treat during our stay. With seven restaurants to choose from, we were spoiled for choice when it came to dining. The food quality was excellent, and the service was commendable. The only area that fell short of our expectations was the massage spa. As individuals who regularly get massages back in Canada, we found the spa's offerings to be subpar in comparison. We did communicate our concerns, and the staff went the extra mile by offering us an additional 30 minutes for both of us to address the issue. However, even with the second chance, the experience didn't meet our expectations. It's worth mentioning that our friends at the resort had a different opinion and enjoyed their massages, so it may vary from person to person. Nevertheless, the spa facility itself was beautifully decorated. Our room was spacious enough for our family of three kids and two adults. It featured a bunk bed with a pull-out mattress underneath, as well as a king-size bed for the parents. Although we had a lovely side beach view, we didn't spend much time in the room to fully enjoy it. The air conditioning in our room worked perfectly, but our friends encountered some issues with their AC and had to switch rooms multiple times without finding a satisfactory solution. Each night, the resort treated guests to entertaining shows.

Naz Mohamed

00

I am going to give a detailed review because I obsessed and stressed about reviews prior to arriving here. 1. I read reviews about cockroaches, I never saw a single cockroach while at the Seadust. 2. I read reviews about the pools being unheated and cold. We stayed in January, and in my experience the pools were great. We loved the main pool with the 3 infinity pools. There was a shallow area that was perfect for our young children to play. It is so hot outside and the pool temperature was so refreshing. There was a heated shallow pool next to it that worked well if it was cloudy outside and you needed the extra warmth. One thing that was a down side was it was difficult to get a pool lounger. One morning I went down early and reserved two for our family of four. The rest of the week we did the beach first, and the pool in the afternoon and I found we could usually find at least one in the afternoon. But if you went down at 10 AM and looked for a pool chair you weren't going to find one. Also, the music near the pool in the afternoon is obnoxiously loud. 3. The beach was the highlight. Such nice sand, no seaweed. It was a red flag day everyday, my husband and I were able to swim everyday, we did not take our preschooler and toddler in, we thought it was too rough. But we loved the beach. It seemed easier to get a beach lounger than the pool loungers. 4. The rooms. We had a family suite with bunk beds. It wasn't fancy at all, but it was very functional for our family. Loved that the bunk beds were behind a wall. Big bathroom, no tub but I knew that before booking and we made it work. Amazing ocean view. Housekeeping was great until day 5, and they never showed up again after that, which was irritating, but didn't ruin our trip. 5. The food. I read the food was bad. I would say the buffet was the least good buffet I've had of any all inclusives I've been too. Especially breakfast wasn't great, food was often cold. We preferred room service in the AM, the food was fresh and hot that way. The a la cartes were first come first serve, we never waited to get into any of them (we ate earlier). There were four options. The a la carte food was fine, a few things we deemed delish and most was good enough. The best food we had was always the Mexican food. Baja tacos by the pool on Saturday were really so good, the el maguey restaurant was amazing and our server was so fun there! However the information on the el maguey restaurant was confusing, I thought it was closed for renovations only to learn it was actually open on our last day so we only got to enjoy it once, which was unfortunate because I would have went everyday if this had been more clear. There was a grab and go lunch place that had really good sandwiches and salads that you could take and leave with. The lunch by the pool was hit and miss. The first day it was hamburgers and hotdogs and it was really bad. Next day was Baja tacos and they were hot and so delish. Seemed to be a hit or miss depending on the timing you got there. Lots of chicken nuggets, fries and hot dogs for the kids. The drinks were awesome. There was always staff who brought us drinks at the pool and beach. 6. We liked that the resort wasn't too big. Didn't take long to get anywhere. We were on floor one which we liked because there were long elevator waits at times and we could take the stairs if we didn't want to wait. But if you were higher up I could see this being annoying at times. 7. We only saw two shows because we have young kids, but we enjoyed the two we saw. 8. Kind staff. The time share people called the first day and woke us up, I disconnected the phone for the rest of the week so that didn't happen again. Never heard from them again. All in all, I would not recommend this resort if you do not have children. For our family, this was an enjoyable holiday, even with the food being mostly just fine. This was not trip ruining and no one got sick. In a value for money sense, I think it was too expensive for the quality, and I would only return if I got a much better deal in the future.

Des K

00

It was my family’s first time in Cancun and we had a less than satisfactory stay at Seadust. This is not a 4 star resort by any means. 3 stars is already quite generous but perhaps families with children looking for a budget friendly option would have a better time than we did. Overall, a very old and run down resort with limited entertainment, average food, and lack of cleanliness. Best part was that majority of staff were nice and there is easy access to a stunning beach just behind the resort. Also a warning to watch out for the “concierges” dressed in white who will talk to you after check in for a “tour” and invite you to a “VIP breakfast”. They are dishonest and it is essentially a timeshare trap. Rooms/cleanliness: The worst part of our stay was the quality of the rooms. The rooms were incredibly run down with mold in the jacuzzi and showers. Linens were old, the coffee machine leaked, the blinds were broken, and the toilet had awful plumbing that would clog at least 1-2x a day. Our room and the hallways would smell like sewage at times and the shared area restrooms were either dirty or had something broken. We did not use the pool but the hot tubs were also dirty and lukewarm. I think the photos can speak for themselves. We also had an awful experience with the housekeeping team that soured our vacation. We discovered someone has broken my sister’s LED mirror after housekeeping had come to make up the room. It had obviously been touched but no note or anything was left behind. When we contacted guest services, they said they would “look into it” and had us waiting around for hours with no answer. They still said they were “in the process” of investigating this issue until we went to the front desk ourselves. The housekeeping manager firmly denied her employee did anything, gave us attitude, and walked away saying she’ll “try seeing what she can do”. She finally contacted us at the end of the day and offered either a spa coupon or late check out as compensation but no sincere apology was ever given. We were very disappointed in how this situation was handled. However, I do want to thank Javier(?), one of the guest services staff, who actually listened to our concerns and showed sincerity in addressing our complaints despite the issue being largely over his head and under the responsibility of the housekeeping team. Food/Drink: Very average, restaurants do not take reservations and there is typically a 1-2h wait for dinner. The only one that is somewhat worthwhile is the Mexican restaurant (El Maguey), which is only open from 12-5. The rest of the restaurants are only open for dinner which leaves limited options for breakfast and lunch. Surprisingly, the best food we had throughout our entire trip was at the buffet. Menu changed enough daily to not be boring and there were also decent vegetarian options. Some dishes were overly salty and desserts were mostly a miss, but we found ourselves returning to the buffet often as it was much better than any of the restaurants. No complaints about the drinks and bartenders as long as you stick with simple or popular drinks. Fernando(?) at the Midway bar was fantastic. They were generous with the alcohol and I found none of the drinks were diluted. Entertainment: Mostly catered towards children as it is a family resort - water park, zipline, and mini golf were only for kids under 12. I found there was not much to do for adults - some fitness activities during the daytime and usually a night show and electric violin performance in the evening. The fire show was incredible! Circus show was also not bad but theme was mainly catered towards children. Gym had a good variety of machines but most were rusted and run down. Also lacked any kind of cleaning spray or sanitizing wipes. We did not use the spa but it did look nice from the outside, prices were expensive as expected. We will not be returning to Seadust again. You can tell they are trying but the resort is lacking in many ways. I would highly recommend spending a little more money for a more reputable resort.

Cherry

00

Seadust Cancun - Come for the views, endure the rest. Usually you write the TL/DR at the end, but I think the only word that describes this hotel best is neglected, once something breaks, it will stay that way. The Seadust claims to be a family friendly 5 Star resort but somehow the 5 stars should be understood more like 2 stars. When you enter the lobby, you feel a certain Damp and mildew-filled air. Only 2-3 of the 6 guest elevators work. Puddles on the floors remain for days. Rooms can be best described as Dated with dust piled up higher than you find in any dorm room. But as soon as you walk out on the Balcony you get rewarded with stunning views of the ocean and the Bay on the other side, then you look down and see the vacant lot next door that is littered with garbage. We checked in late on the first night, so we needed some food for the room while we got our kid ready for bed without meddling too much with his sleep routine and have him sit in a restaurant way past his bedtime. I was told that this wouldn’t be possible and that we need to order room service for a small charge of $10 USD. So yeah, go for an All-Inclusive vacation and get dinged with the first upcharge right away. The food was ok, a bit cold, but I thought it might have been from the fact that it needed to be brought up to our room. Little did we know at that point that this might have been the hottest food we would see throughout the stay. Housekeeping comes through daily to “clean” the room but somehow miss to clean the floors or the bathrooms completely, so let’s be courteous and say, you get your bed made every day. The Bathroom is ok, sinks were cracked and some tiles also cracked or missing. Electrical wiring coming out of the ceiling as well. The shower reminds you more of a mid-80s highway motel in Florida with exposed plumbing and even the towel holder falling out of the wall in the middle of the night. Constant phone calls starting at 8 am aggressively try to sell timeshares, continues at every corner in the hotel. They try to upsell at every opportunity, even when you are just trying to get pool towels. Limited loungers about 100 places for a 500+ room hotel creating a competitive atmosphere with blocked chairs before 7am. Small beach with sudden depth increases, unsafe for kids. No fault to the Hotel here, just the way the shoreline is. The reason why we initially decided on this Hotel was the Kids play area, which, after seeing it in person, I wouldn’t recommend for any child under 4, and even then, you might want to make sure your kid had their tetanus shots before. Water is freezing cold so that shivering kids are no rare sight and the whole structure is full of rust and leaks with broken off pieces on the side leaving exposed sharp edges to step on. The Play area is in a sub-level of the area which gives up more dungeon like vibes. All carpeted with turf, exposed electrical wires coming out of walls, a swing-set without swings. The daycare (babysitting) area they offer was unstaffed at the times we were there but looking into the room it was just a tv on the wall with another few wires hanging off. So another dud. Buffet offers lukewarm, microwaved dishes. Meat is often undercooked. Specialty restaurants have similar issues, with upcharges for "premium" items. The Kids menu usually consists of microwaved pasta with meatballs, microwaved frozen pizza hotdogs that let every 7eleven look like fine dining. After some odd cockroach encounters in the bathroom and finding some bites on us and the kid (bedbugs) plus the odd food poisoning, we decided to cut our losses and end this stay early. When we arranged to leave a couple of days early (not demanding any money back) they would only let us check out after signing a waiver that it was not their fault that we left early. I stayed at many hotels, had to check out early on some occasions due to work but never have been presented with such waiver. So apparently, they know full well what they have there and willingly neglect the health and safety of their paying customers.

M E

00

MISLEADING AND UNSAFE HOTEL! 1. Check in was a HORRIBLE experience. We booked this place SEVERAL MONTHS ahead and put in a special request, but instead of the hotel reaching out to us letting us know that our request could not be fulfilled, they decided to just IGNORE IT and surprise us last minute that they could not honor our request. Then they tried to BAIT AND SWITCH us by upgrading and making you pay DOUBLE the price because of "Mother's Day". It is so shady that they couldn't be more transparent about their hotel rooms, if you don't get an ocean view, you shouldn't be advertising that on the room photo, it is FALSE ADVERTISING and extremely MISLEADING. I basically could've gotten a better hotel for the exact same price. I also asked why they couldn't notify me and cancel my reservation if my request couldn't be fulfilled? They had no answer for me obviously because they’d rather keep my money and wait for me to show up with no choice but to settle for what I get. 2. Customer service is TERRIBLE. When it came time to give you the wrist bands, which by the way is a cheap plastic that cuts you and catches on your clothes, the wrist band that they put on me was uncomfortably small on my wrist and I needed another one that’s more loose, but I literally had to argue with the guy to give me another one because he didn't BELIEVE me when I told him that the wrist band was too small basically insulting my intelligence. 3. The room looks NOTHING like the photos. Other than falsely advertising your view and giving you the CONSTRUCTION VIEW, the room itself is a lot older and dated than the photos online. The sinks were extremely dirty, toilets don't flush well, and bed sheets were stained. They also only had 2 balcony chairs even though there were 3 of us. 4. The hotel has ZERO AIR CONDITIONING. Many of the guests were gasping for fresh air in the elevator, lobby, and anywhere in the hotel. 5. The vibe of the hotel is NOTHING like a 4 star hotel. It is very OLD and OUTDATED. Decor, flooring, walls, etc. 6. UNSAFE HOTEL!! One of the restaurant’s ceilings (Italian restaurant) had an AC unit COLLAPSE while we were eating!!! Luckily nobody sat there during that time or they would’ve been SEVERELY INJURED! 7. The hotel is undergoing MAJOR RENOVATION, the ENTIRE front entrance is TORE DOWN. Guests have to use the SIDE entrance which looked like an alley/mini driveway. It also becomes a nightmare when arranging for an Uber because they can’t find the entrance. It's sketchy that this hotel hid this from their website. 8. The food is TERRIBLE. We ate at almost all of the restaurants and they were either cold, stale, or flavorless. Wait times were also ridiculous. They tell you that reservations are not needed yet the wait times could be up to 2 hours!! The buffet was decent, but it was the SAME FOOD every single day. 9. Two restaurants were permanently CLOSED. They should NOT advertise that they have 10 restaurants if this is the case. 10. The BARTENDERS were EXTREMELY RUDE. We ordered 2 drinks each for 2 people, which I didn’t think was a lot, and the bartenders literally looked at each other and SWORE out loud in front of us, basically insinuating that we ordered way too much even though it’s just 4 drinks in total. 11. The alcoholic drinks are extremely watered down. We drank so much and didn't even get the slightest buzz off of it. 12. Ziplining is only for children under 12, which they do not tell you. Thank you Seadust for RUINING my $4000 family vacation! I would NOT recommend anyone to come here, there are COUNTLESS options of other better hotels on the hotel zone for the same cost or less.

T T

00

The rooms are deteriorated and not upkept, half the hotel is under construction which is not noted anywhere before arrival. Most of the restaurants have limited hours and some were not open our entire stay despite being within posted hours. I asked 4 different staff for the hours of the Mexican restaurant and they all told me “it’s closed”….. YES I can see that, WHEN is it open? They couldn’t tell me. The glass/railings on each floor are not cleaned regularly and you can tell that by the handprints and smudges all over them on every floor. The metal poles that hole the glass/railings up, wobble and shift in multiple areas. The buffets were wonderful, every day. And all the food we ate while here was wonderful. The other restaurants had wonderful service but portions were extremely small, for example we ordered the Edamame appetizer at the Asian restaurant and I am not exaggerating when I say they gave us exactly 10 Edamame. The 2nd order was only 8. The staff as friendly as most are, they are not familiar with what’s being served by the restaurants. They do not know the cuts or types of meat and they do not know any specifics about the wines they serve other than the color. We saw cockroaches(the bad ones, NOT water bugs) while here, luckily not inside our room but directly outside it. The beach is small and cramped, they have the chairs pushed so close together they are all touching and also red flags posted for bad conditions due to depth/steepness/heavy waves in the immediate area. We were warned by lifeguards of the steep drop offs directly in front of the hotels beach and not to take our son more than a few feet out. Not a good beach for kids. They will literally hound you all hours of the day to join their “luxury club”. Anytime you ask staff a question, as friendly as they are, every conversation ends with “I’ll do it cheaper if you agree to a meeting to see our product” They ask to set an appt for time to tell you about it - we were told they would call our room 10-15 mins before to remind us. They called my room 4 times between 7:20-7-50AM and my appt was not until 8:30. For this appointment they ask for a monetary deposit, which we declined. We arrived the in afternoon the day before and had not been in the country a whole 24 hours and the first day of my vacation I was woken up by an annoying landline ringing off the hook. My husband politely went down to let them know we would no longer be attending and the “supervisor” wasnt very polite to him about it. Our air conditioner leaked for a few days while we were there which they did resolved after I went to the desk but hours after they told us they’d be there. Our shower did not drain and leaked under the door resulting in us using most of our towels which are impossible to get replaced. We let them know this issue multiple times and it was never resolved nor brought upto us again by staff. Last thing I will say about this “luxury resort”… PRAY you don’t need medication while you are here or plan ahead and bring your own basic meds. This may be the cheapest country to buy drugs, but on this property they will price gouge you for an allergic reaction. These people wanted $50 USD for a single ZYRTEC. My son broke out in hives having an allergic reaction and the woman dr was horrible and cold. She told me it’d be $50 for the one single Zyrtec, I said “are you kidding me?? This is Mexico” she said “well, it’s a resort”… like that makes it okay to price gouge people? My recommendation, spend your money elsewhere.

George Brown

00