We stayed here as part of a Gate 1 tour and honestly it is the worst hotel experience I have ever had as part of a tour group. I have already grown really disenchanted with guided tours as they have really gone down hill over the past few years or so, but my mom is older and likes the structure of them so we went ahead and did this one. Hotels like this are exactly why I stopped doing tours.

I immediately had a bad feeling when I saw our room was on a floor with active construction. Once I opened the door I saw they had ONE bed for me, my mom and my sister. I'm a 25 year old man, my mom's 63 and my sister is pushing 40. Under no condition should we have ONE bed. We had to fight and argue with them to bring in an extra bed for me. Once they did, everything was ok until the evening when we saw a literal colony of ants crawling on the floor. We brought this up to the front desk and they did nothing to address our concerns. I have attache pictures of the ants and have videos of them crawling over the room and beds, TA does not allow videos though.

The toilet also did not flush and was constantly stopped up. Guest service people go home around 11 so there was no one downstairs to address our concern and we basically had to sleep with a stopped up gross toilet.

But wait, there's more. When we woke up in the morning to head on our tour for the day we discovered upwards of 50 small ants crawling around on the coffee table and under the coffee pot was a stain that had clearly been there for WEEKS at least. Meaning the Barceló staff do not properly clean their facilities and are not sanitising the rooms after guests. At this point we were beyond done and demanded that we get a new room, which they obliged. But for the amount of money we spent on a gate one tour to have experiences like this is totally unacceptable.

Moving on from the room, there is a resteraunt that has subpar food, but there's not much else in the area to eat so you're kinda stuck with it. Even though the food was bad, the staff there were very kind and helpful so I will give them a break for that.

The staff at the front desk were largely helpful, but they had to be begged to bring us more towels and other requests. I really hate having to call the front desk 100 times for a towel. Just put enough towels for the evening AND morning in the room.

We were not the only ones on our tour to have a bad experience either. Our friends on the tour said they had to call the front desk dozens of times to get their shower head fixed and they had no warm water. Insane.

Overall, very poor experience and I would urge everyone to avoid this place. I have no idea how it has so many stars.