Menzeh Zalagh Boutique Hôtel & Sky — Hotel in Fez

I just stayed in this hotel for one night. We stayed on the fifth floor. There was a club on the sixth floor. The disco music was so strong that the floor was shaking continuously. It lasted until 12:30 in the morning! We asked them at 10:50 when it would end, and they lied and said it would end in 10 minutes! These 10 minutes lasted for half an hour! There was an inexplicable noise in my room for no reason. I didn't know if it was the sound of water or wind. I couldn't even find the source of the sound. The sound was very loud, which seriously affected my sleep quality! Later, after dawn, I carefully searched and found that it was the sound of the toilet water pipe. After closing the water inlet of the toilet water pipe, it was quiet. What kind of decoration quality is this? ! ! What's more outrageous is that my daughter wanted to take medicine and asked the front desk for a cup of hot water. The front desk asked me to ask the restaurant, and the restaurant actually asked me to pay! 25 dirhams for a cup of hot water! I have traveled to more than a dozen countries, and this is the first time I have encountered hot water, and it is hot water for taking medicine, and it also needs to be charged! It's too ridiculous! Then we complained to the front desk, and they brought us a little warm water, which was not even enough to dissolve the cold medicine. But I was too lazy to compare with them, so I gave the half-dissolved medicine to my daughter... The next day, breakfast time , my husband saw that the tables near the door in the restaurant were dirty and had not been cleaned, so he asked a male waiter if he could sit at the back by the window. The male waiter said yes, so my husband went to sit. As soon as he sat down, a female waiter came over and said that my husband could not be there and had to sit in the dirty place near the door. My husband asked why, but she did not answer. My husband refused to move and went to get food. When he came back, he found that his plate was gone! What kind of operation is this? ! ! My husband found that all the people sitting there were all white people, and he was not white, and then he was forced to move! My husband felt that he was deeply discriminated against... After a series of operations, there were too many bad things. This hotel has been...

Where do I start? ||We arrived here for a few nights after doing a three day trip from marrakech on a mini bus, we wanted a little bit of comfort after staying in tents and spending so much time in a van. While we knew this wasn't a 5 star hotel, we weren't expecting this. ||We were checked into a room which was already being occupied. I'm not kidding, I walked into someone else's room with all their bags on the side boards and on the bed. I couldn't believe it. How their computer systems let them allocate us a room which is already being used is baffling enough.||When we went down to tell them, they weren't fazed by this in the slightest! No apology and little care! ||We later asked for a map of the city so we could explore, but they don't have these. You have to buy one from the hotel shop. - even the Riads we have stayed in have given us a free map, so why a huge hotel doesn't have this is beyond me.||They arranged us a tour guide for the medina and quoted us 150 dirham. But when we went to pay him at the end of the tour he asked for 250. We asked the hotel why he wanted a different amount and they (eventually) told us it's because it's the price for 2 people, although they never mentioned this before and they knew there was two of us! ||The room:||Basic, lacking In Character, dated. No effort made to make it feel Moroccan - I could be anywhere! ||The gardens are pretty but nothing good to say about anything else! I wish we'd opted for a riad instead of trying to play it safe and stay in a hotel. It probably would have been more comfortable! ||As for Fez in general, I wouldn't recommend this city to anyone. It's dirty, and rough, and we wish we'd gone back to marrakech for the last few days...

Por dónde empezar... nada más llegar al hotel, nos dimos cuenta que el hotel no era el que aparece en las fotos, por lo visto, tienen un complejo con piscina y otro anexo que no aparece en las fotos y en ese es en el que nos tocó hospedarnos. Sin embargo, el hall es realmente bonito! En recepción nos atendió una chica de mediana edad , empezó diciendo que no tenían en ese momento habitación con cama doble como habíamos reservado y seguidamente nos ofreció la suite por 20€ mas la noche y con cama doble o una habitación con cama doble pero sin vistas a lo que no accedimos. Para nuestra sorpresa, al subir a la habitación, teníamos cama doble y vistas! Empezábamos a entender que lo que querían era que pagásemos la suite desde un primer momento y que todo se trataba de un estratagema que pensamos, usan con todo el mundo puesto que nos mintieron, ya que al no acceder, nos dieron lo que realmente habíamos reservado, todo esto acompañado de malos gestos y negaciones con la cabeza durante el check in. Sin mencionar palabra, durante el check in nos instaron a hablar por teléfono sin saber con quien. Resultó ser un supuesto guía oficial, que se ofreció a enseñarnos la Medina al día siguiente por 40€ por persona. Accedimos! Abdhul fue un buen guía. Nos hizo un recorrido por Cooperativas de arcilla, cuero, alfombras, ropa lo cual fue bonito, pero no era ver la Medina, era ver sus tiendas y alguna Mezquita. El recorrido está pensado para el turista con precios realmente caros! . De vuelta a recepción.... no aceptaban pago con tarjeta en un primer momento, diciendo que no funcionaba el datafono. Solo querían pago en efectivo. No llevábamos muchos dirhams puesto que acabábamos de llegar, así que les dijimos que pagaríamos con tarjeta cuando el datafono funcionase. En la noche al hacer una pequeña consumición en el bar de hotel, quisimos cambiar 40€ y nos quisieron aplicar un cambio abusivo, por lo que decidimos cambiar solo 20€ para pagar la consumición y cambiar en un sitio con cambio más favorable al día siguiente. La recepcionista se indignó al ver que cambiamos de opinión y decidir cambiar solo 20€ y no 40€ y de malas formas nos dijo que 40€ como había pretendido cambiar en un principio o nada. Así que decidimos que nada, pedimos que nos lo sumaran a la cuenta del hotel. A regañadientes accedieron tras varias insinuaciones de un mal comentario en booking! Al parecer es la única palabra que amedrenta al equipo de recepción de este hotel. Su actitud es una lástima porque desde el principio te generan desconfianza. No puedes bajar la guardia. Durante la estancia trataron de hacernos reservar el taxi para el último día, nunca accedimos, pues quieren que lo pagues en el momento de la reserva y no al taxista! El último día al pedir el taxi en recepción para el aeropuerto, nos dicen que el precio es de 150 dirham y no de 120 como nos costó a la ida, y que hay que pagarlo en recepción al instante, pero diciendo que dejaríamos constancia de esto en internet, nos dijeron que podíamos pagar al taxista . El coche que vino por nosotros no era un taxi, sino un coche privado, y hubo que pagarle los 150. Imaginamos que el conductor ya se encargaría de darle su parte a la recepción del hotel. Da la sensación que las dos chicas de recepción tienen una buena red montada, quieren que toda gestión pase por ellas para llevarse su comisión. Parece que cobran por el trabajo de los demás, que siempre que contratas algo por recepción, se quedan su piquito. Todo esto te deja en un estado de alerta continuo, te hacen desconfiar de todo lo referente al hotel y sus servicios. Fez es una ciudad encantadora, pero este hotel no lo recomendaríamos. El engaño no es una buena forma de hacer clientes y tal y como les comentamos a los de recepción en varias ocasiones dejamos esta mala...