They are not helpful to those with disabilities. For the last 3 years I have been housebound and only able to travel the 800 metres between my house and Highbury mall due to a series of serious heart issues.

I have been so delighted to have a new mobility scooter which has allowed me to use busses and get to places outside of this tiny area.

I was rushing as my watch was telling me I was having a cardiac event, but I just needed to get to my last shop.

While the mall employee was very nice, she forced me to either walk the 900 metres back to use the mall branded mobility scooter, walk and push my scooter, or leave.

I had only to go another 200 metres so I tried to walk, but lost vision and nearly blacked out as I was having a serious Bradycardia (heart stoppage) and a severe attack of Afibrillation (My heart rate was alarming at at 210bpm.)

I collapsed onto some cafe seating and lost consciousness and moved the tables and chairs slightly while I tried to stabilise myself.

I slowed my breathing and tried to gain control, and then got up and moved the table and chair the 6 inches or so that they had moved.

The cafe owner was clearly furious that I had sat in his chairs without being a customer and glared at me.

I tried to walk the last part but lost vision 2 more times and half collapsed in my last shop so had to leave, still needing to walk and push my scooter to get out of the mall, in order to get to a clear place to get to the hospital.

I just wanted to buy some underpants as Highbury doesn't sell them and it's been years since I have been able to go shopping in a broader range.

Highbury mall, Shore City, Commercial bay, Countdown have all spoken to me and said its completely fine to use the scooter inside so from now on I will just go there instead I will not be back to Glenfield Mall. It felt degrading, embarrasing and frustrating to not be able to just get the last thing on my list. She was very polite throughout.