Hong Kong Kitchen — Attraction in Maungakiekie-Tāmaki

Been going there since the 80s. It's a GI institution but like GI it's changing. Meat is hardly ever hot, portions are smaller prices are up. But the worst was when I took my family for dinner, the order was not taken correctly. A dish I didn't order was bought to the table. I explained the mistake and it got sent back to the kitchen and the right dish I ordered was sent . When it come to paying, I was charged for the dish I sent back (which I didn't order) as well as the one I did order. I was in GI the next day so dropped in to point out the mistake in the bill. I had to explain the mistake to everyone of the staff almost who then spoke agitatedly amongst themselves. Finally the cook came out listened to me carefully explain. I had a photo of the table setting so he could check what they bought out to confirm the receipt. After more discussion he said I had ordered the meal. When I said I didn't and it got sent back, he agreed but then said I had it so there was no overcharge. I said I didn't have it, and why should I pay for a meal I did not order and did not eat cause it was sent back to the kitchen. He got angry refunded the overcharge BUT said he thought they were still right. Ummm. I don't go there any more. The vegies are soft, the meat is microwaved. I go to Panmure too. Hansan, fresh vegies...

Ordered a takeaway and the Lady attending to me was very rude. I asked for singaporean fried noodle and she asked me what sort of noodle, I said singaporean, she asked me again if I want a singaporean noodle and so I got confused and told her " sorry I dont understand" she rolled her eyes in front of me and somewhat frustrated I cannot understand her and spoke to me in a raised voice/yelling manner. I Got upset and just say yes to her questions even if I dont understand them. The Noodle was dry with not enough sauce. I also ordered a chicken soy sauce on rice and end up getting a duck (which I dont eat). It was a container filled with rice topped with thinly sliced/very small cut pieces of duck meat.

I paid tru paywave and rudely told " NO PAYWAVE NO CREDIT CARD!"

With the mask, plastic barrier, background noise and our different accents, it has become quite difficult nowadays to communicate and understand each other. They need to improve their customers/people skills.

We have had recommended them before to our F & F's, just sad how I got treated like this.

A man attended to us when we dined in once and our experience was delightful. He was very...

I gave this cafe a few chances, if there is a negative I would give them! 1, The woman boss always rude, no customer service, she only serve white customers in a better manner 2, they always gossip customer on their back, I do understand Cantonese 3, their menu is not update with online and in store , very confusing! 4, when you dinning in even for a quick meal they will make you feel so uncomfortable, they asked you private questions, comments on your child etc ! It’s very rude and disrespectful behaviour. 5, kitchen is direct, flys all around Overall just disgusting , Disappointed ! Negative ! !! Unfortunately they are the only Chinese food in Bay Area.

I would travel another 10 minutes to Mt Wellington Dong Ji bbq restaurant for better food and services also...