Bunnings Warehouse Mt Roskill — Attraction in Puketāpapa

There is a lot of stock and prices are good. However, today's visit to buy some plumbing parts proved to be a little challenging. On entry I visited the information desk to find out the general location of what I was looking for, as I am not a local to the branch. There was a small queue of people making purchases in front of me (while the the actual checkouts were free) No one's fault just convenient for those customers, I suppose? However, what could be considered a "fault" was that there was only one person serving behind the counter while not more than 5 feet away there were three staff members having a chit chat, laugh and a gossip session. Okay, it's probably the weekend staff, they're all quite young and perhaps didn't have the authority to work behind the counter.....until one broke away from the trio to, what I thought was to serve me, but instead stood directly in font of me, behind the counter, and made a phone call? Eventually this staff member looks up to meet my eyes with an almost surprised look in their eyes, as if to say, where did you come from? After they finished their call they offered help and gave me approximate directions, as in, "I think it's aisle 9 or 10, there should be someone there who can help." I walk up and down both 9 and 10 several times looking with no satisfaction. Finally I find a single staff member in the general area that was engaged with two customers about a plumbing issue (good) whilst actively being stalked by 6 or 7 other customers (bad). My arrival being number 8. To their credit, they paused and redirected us all to the plumbing counter around the corner. Just to be clear, this was not a busy day. There weren't that many customers and more than enough staff members to match the inquiries. We all converge on the counter and there is one person behind the desk serving a customer on the phone. They don't look up or acknowledge the new group. At this point several customers give up and leave to try to navigate the store on their own. I and a few others wait. I've now been in the store for 20 plus minutes and counting. I should add that the product I'm looking for is definitely in the store as I've seen it on the website. I've driven across several suburbs to get it as my local had sold out. I don't want to leave empty handed. Finally it's my turn. The reply, "try aisle 9 or 10?" Aaaahhhh!! Are you serious? I keep my thoughts to myself and return to my rewardless search. I'm about to give up when a young staff member appears seemingly from nowhere. They know exactly where to find what I'm looking for and moments later my frustration turns to joy. Literally 30 seconds later I have in my hands what I was looking for. I spent close 30 minutes in the store. Most of that time was spent searching and being bounced around by staff who seemed to only have a vague understanding of the layout. It's a big store so I get that but what I struggle with, was the general apathy within the culture of the staff today and with this I'll finish my rant. After my "wandering in the desert experience" hardly encountering any staff, I get back to the front of the building and there they all are in numbers. Bunnings staff members in bulk almost tripping over each other still engaging in chit chat. You gotta laugh or cry. I'm all for the catch up times and joking around with your work mates but sometimes you gotta do the work too. How did I rate my visit? Excellent choice of products and prices etc but customer service was very casual and to be honest well below par. Having said that I did experience some great service. But it seems that they were the minority. Is it a Bunnings culture? No I don't think so. The branch in New Lynn are way more focused on the customer. Still friendly and chatty but understand when it's time to focus on the job. Might have just been today or when I was there.... Hope so. We'll that was my honest experience. Thanks...

Today at about 2.30pm, 21 April 2024, I went shopping at the trade department. I needed to buy timber deck and chose the 5.4m long type. I needed them to be cut into 3.3m lengths. According to Bunnings' policy, as long as the off cut portion is over 1.8m, they would cut it for me, and I wouldn't have to pay for the off cut. However, the staff here told me that because I was buying too much, they wouldn't cut it for me. Ironically, about a month ago, I bought even more from here, but the staff were still cheerful and cut them for me. When I asked why, the staff said it was the policy, but when I asked how much I could buy, they couldn't give me an exact number. I requested to speak with the manager, and he said I could buy half today and come back tomorrow for the rest. I told him that didn't make sense because the amount of off cut would still be the same, so why couldn't they cut it for me today instead of requiring me to make two trips. But he couldn't explain it further.

More amusingly, when I talked to three different staff members, each gave me a different number; one said I could buy 5 timbers, another said 10, and the third said 15. When I asked what the actual limit was, none of them had an answer. I said I would tell my wife to come and buy the rest today, and then what? He couldn't say anything more and had to agree to cut the number of timbers for me. I bought 30 pieces, each 3.3m long.

To make it worse, when I went to pay, they deliberately asked me to pay $30 for the 5 cuts. I asked why, as I knew each cut only cost $1, because I had bought too much here, the cashier explained that because I bought too much, more than the specified quantity. However, they didn't even know what the specified quantity was. I said I didn't accept paying that unreasonable amount, then the cashier said I could leave the timber if I wasn't happy to pay for the cutting. That's an unacceptable attitude.

Ironically, another staff member rushed over and said he would only charge me $5. So what's the deal? Is the price determined by the staff? I'm a regular customer at Bunnings, and I don't accept Bunnings' service attitude today. Very...

Bunnings in Mt Roskill, I ask the girl at the entranxe which Isle were toilets found?, Her response looking not really interested her customer service was blazee and said go straight down and turn right, her behaviour was showing not interested as you would think she did not want to be on entranced duties. As I located the isles spoke to a another girl who called out to the Asian guy who was attending another customer and he replied no we have none in stock. ( from a customers perspective that was rude to interrupt him while attending his customer or not say excuse me) after his customers left he attended to my queries. As I was still speaking with the girl and another staff member I ask him would they have any in stock he said he did not know that I had to talk to the Asian guy. ( It almost seems why would he even be asking the girl what I needed if he could not help with my queries) it was apparent some staff employed who work in particular sectors you would think they know there products rather than to be told or be directed to someone else who knows this can be quite annoying. Getting back to the Asian person who had finished wirh his cusromer came over to assist. Brilliant I finally found help he was knowledgeable, helpful, and gave good advice as to where I could find parts and products that Bunnings do not stock. Obviously he must of been in charge with this area of products, toilets, bathrooms, spare parts etc. He was able to give sound advice and point me in the right direction. Well done. Carpark great plenty parking; they were busy this afternoon good directional signage per isles to locate what you are looking for. Thanks for his customer service I left satisfied. ...