PAK'nSAVE Queenstown — Attraction in South Island

My experience over the years of shopping here has seen a decline in my personal satisfaction. This location used to be good, but it feels like shady practices and profit chasing decision making has undermined the store experience for its customers. Shoppers beware.

The location will generally not help you pack your bags at checkout like other stores, sometimes they even prevent you from packing your bags yourself and ask you to move to another location to pack after checkout.

I've gotten sick multiple times from their reduced fish products, which I don't believe we're ever fit for sale.

Sometimes I've purchased vegetables, only to get home and open the box to find it's rotten.

They don't even supply baskets to let you move around the store with and they force you to use a trolley. As someone with a physical disability this makes it nearly impossible for me to carry my produce to the checkouts and I struggle every time.

It's all too often you will get to the checkout only to find that the price listed on the shelves is less than what rings up on the tills. There is plausible deniability for them, but it's definitely far too common to be an accident. Check your receipts!

They appear to operate on the attitude that most people won't bother to complain or notice and/or most issues can't be proven so they keep doing it.

PAK'nSAVE Queenstown...

Unspeakable discrimination and unacceptable misconduct from NINA today. I can't believe that I (a Pacific Island woman) was inexplicably interrogated when purchasing alcohol with my partner despite being 29, freely presenting ID immediately upon asked, and explained that I was waiting for my partner (a woman) when asked by Nina, "is it just you?"

She proceeded to humiliate and interrogate me as to who else I am with MULTIPLE TIMES despite my partner's arrival and presentation of her ID, queried again and again as to who else was buying alcohol despite me already explaining that I am travelling with my partner and our two friends shopping separately and my pointing to the queue over (who might I add, they were not interrogated or asked if they were in a group as I was, nor was another couple directly next to us were asked these questions).

And to top it off, after all said and done and clearly a passive aggressive situation on her part; she then probed as to how we are paying explaining CREDIT OR EFTPOS when that doesn't make a difference in processing payment, the difference would be for CASH which she didn't ask. Totally appalling behavior Nina, do better.

I personally feel this was a homophobic or otherwise racially motivated encounter and I feel so sad, defeated and humiliated. Tearful start to my first time in ZQN.

You need...

First time in Queenstown and as my partner and I went to get supplies (food and a small amount of alcohol) from PaknSave Queenstown with very cheerful dispositions we were unfortunately met with discrimination and surprising rudeness from our server Nina. We are a gay interacial couple and as this became evident to Nina we were given the third degree about who else we were with, we indicated that we were with friends who were at another checkout purchasing their own supplies with their own identification and we were only too happy to present our own albeit taken aback by her manner of asking and the repetitive questions that seemed to be trying to 'catch us out'. Nina took a pointedly long period of time to inspect each of our drivers licenses, she was unfriendly as she did so and she attracted looks from other customers who could clearly see that she was being unnecessary and over the top. We are very disappointed in this service, we expect better in this day and age. We were cheerful, polite, forthcoming and not buying a large quantity of alcohol, the response by Nina was...