“The team at ibis Moscow Centre Bakhrushina are looking forward to welcoming you” – an extract from email received prior to our stay||||At no time did we feel welcome ! ||||Having stayed in this hotel previously and contributed to them receiving the “2017 Tripadvisor Certificate of Excellence “ which is hung in the reception area, the hotel is now resting on their laurels.||||Whilst most of the current reviews are glowing of this property, there are a few reviewers daring to speak the...

Fair Evaluation:

Good things: are lunch time at the restaurant / location is ok (nothing special).

I was in 4 different ibis hotels in 3 countries and that branch is the worst hotel I have ever visited.

The room didn't have soap after checking in. I asked for towels and till check out didn't receive them.

They dont provide any services even if you ask for a spoon in the restaurant! You have to convince the staff that you need a spoon!

The room service knocked my door for cleaning and...

Reception was empty, when i entered the hotel. Had to look for someone. My booking was confirmed and payed but hotel staff could not find it for 3 hours. Advised me to go for a walk, and come back at 8 pm. The worst reception staff. ||Room was with the window but window faced the old wall 1miter way, bed sheets had someones black hair on it. ||Don't be surprised, if on the breakfast you will see hotel staff trying to squeeze you, to get coffee first from the machine. I guess they (hotel...