Secrets Akumal Riviera Maya
Secrets Akumal Riviera Maya things to do, attractions, restaurants, events info and trip planning
Plan your stay
Posts
I cannot stress how amazing of a vacation we had at Secrets Akumal. Everything from the resort itself, service, food, drinks, and entertainment were top notch. They sure go the extra mile here. The resort itself is beautiful - a jungle vibe with absolutely stunning plants, flowers, and scenery. We stayed in building 9 and I actually loved it because we were right by the quiet pool which made for relaxing balcony hangs. The restaurants are all so good - our favorites were Oceana, Portofino, and hibachi. Big shout out to David and Baltazar at Oceana - wonderful servers! The pool bar being so close to the beach made it very easy to bounce back and forth. Shout out to Bernando, Mario, David, and Henry at the pool area. Also to the entertainment team - Dani, Jorge, Bruno, and Rene. We truly enjoyed all of their company and service, they made our days fun and kept us laughing. It even rained one day, and we still had such a great time with visiting the different bars on the property and playing darts at the sports bar. I love that they offer different food everyday at the pools. Panagua was the chef and he is excellent. The beach itself was stunning, we got to see a few sea turtles, sting rays, some tropical fish without even taking a tour. Make sure to wear water shoes as there are some sea urchins which you do not want to step on! The resort provides life jackets, goggles, and you can purchase snorkeling tubes for $4, but you can absolutely bring your own. They also offer kayak tours, paddle boards, etc. I truly love how this resort is committed to helping keep the sea turtles nesting grounds safe and clean, and we learned a lot on our stay here. There is plenty to do on this resort, whether you want to just sit and relax at the quiet pool and read a book, or take in the party at the pool bar with some live music. Entertainment at night varied from live music, silent discos, art shows, shows in the theatre, pirate water show, live dancing. We absolutely loved our stay and cannot wait to come back - hopefully next year! Thank you to all the staff at Secrets Akumal for their kindness and generosity!
Kathryn Hough
00
We spent 5 nights at Secrets Akumal in April for our anniversary and it was AMAZING! The rooms were beautiful! Everyone was so nice and really cared about making everyone feel at home! Every morning they worked so hard to clean the seaweed from the beach!!! You can tell they really care about the beauty of their resort! More than the resort, we will miss seeing the smiling faces of everyone who worked there! Alejandro was so helpful on the couple of mornings we sat on the beach. He was always friendly and took time to chat with us! Karla was so sweet and literally did everything she could to help us while we were there! She took the time to listen and went the extra mile for us! We appreciate her! Diana was so sweet and always made us feel welcome the many times we came into the preferred lounge. Thank you for adding to our FUN! She is so kind hearted and made our stay enjoyable!!! Fernanda was our building concierge and her warm welcoming smile could light up the building! She even took the stairs with me on our first day! She works hard to ensure all the guests are enjoying their stay! She was genuine and so helpful! Dimitri, Miguel & Guzman - Thank you guys for the carajillos and for keeping my husband's cup FULL and helping us to feel welcome! I can't say enough about how much fun we had thanks to you guys! Israel we enjoyed seeing you in the preferred lounge! You also helped us feel welcome and we really appreciate it! Jose thank you for the Spanish lesson! You are an awesome part of the entertainment team! We also had a Romantic dinner on the beach and the food was fantastic! They were on a schedule but they never made us feel rushed. We we're able to take our time and enjoy each course! Everyone was sooooo nice and made our anniversary feel special!!!!! The nightly shows were also AMAZING!!!! Love everyone there! Thanks everyone for making our stay so memorable!!! Muchas gracias!!!!
Lizzie Davis
00
It is a beautiful resort. The staff were amazing. My only complaint, which I feel, is a major one, was the sales pitch to become a member of the brand. Of course, you are offered perks for your time, and you can decline, but a free spa service is worth an hour and a half of time, right? No.Keep in mind I had splurged a little bit and got a preferred swim out Junior suite. The sales pitch began before I even reached my room. My appointment was set for 10 am the next morning. This individual called my room at 9:30 and continued calling back to back until 10. I was on time to the meeting, and they were still calling my room unaware that I was there. If that wasn't enough, about 6 different people continued on this sales pitch until I was irritated enough to become rude. The entire week, all you see is the salespeople pitching while you are at breakfast or lunch at the Market Cafe. The preferred area is always full, so it's next to impossible to get a covered spot on the beach unless you get up at the crack of dawn. The beach was not as pretty as some other places I've been and the ocean had lots of drops with sharp objects so it's best to wear water shoes. The spa was nice, but my service was just okay. On the day of checkout, my mobile key was deactivated before I checked out, and my belongings still needed to be packed up before they came to get my luggage. After this experience, I'm not sure Secrets would be my preferred brand. My concierge Fernanda was amazing and tried to make up for all of the issues I experienced, but too many disappointments had transpired. Overall, 6/10
Danielle Mason
00
HONEYMOON! Wow there are not enough amazing things I can say about this resort. We aren't typically resort people, but the level of intentional care, service and quality of everything was unmatched. The location alone was perfect the beach is stunning and you can see turtles and sting rays directly off the resorts beach - bring your own snorkel gear! (They also rent some there) Plus the architecture was so beautiful. The base rooms have so many amenities, we didn't feel the need to upgrade to preferred club, and didn't feel like we missed out on much. The food is incredible, all the restaurants had a wide variety of options to choose from, and we found that they had a lot of vegetarian and gluten free options if that's important to you. We loved the size of the resort, there was so much to do and see each day. Plus if you like going for walks, there are tons of pathways. They do a really wonderful job of making sure you have options for entertainment, we had a silent disco, shows, activities you name it. Also their live musicians were outstanding. We loved that there were multiple pools with different energy levels, so we could choose which one we wanted to go to depending on what we were looking for that day. We never had a problem finding chairs, and staff were very attentive in finding them for you if the pool was very full. I could go on and on, but overall it was such a fantastic experience. We hope to go back again!
Heather Stoley
00
DO NOT COME HERE FOR YOUR LUXURY HONEYMOON. Tell me you have a drinking problem without telling me you have a drinking problem.... Do not come here if you are on your honeymoon unless you want a loud, drunken stay. If that's your vibe, you'll have an amazing time. But it is not the quiet romantic stay advertised. And certainly not luxury. The pool had a DJ playing loud music from 10am to 5 pm, and given the beach was right next to the pool there was no peace or tranquility. The beach was lovely but again was ruined by loud music and drunk obnoxious guests. It was full of people with clear drinking problems, where all they wanted to do all day was drink copious amounts of alcohol from reusable cups and float on lilos. We know all inclusive hotels sometimes have this reputation but we deliberately chose this one as it was advertised to be different. The music was blaring so loudly we could also here it from our room on the other side of the hotel. We actually checked out after the second night of seven nights because of how bad it was. Food is also average. AVOID Room Service food at all costs. Mexican restaurant was good. STAFF however are all fantastic. They are kind, attentive etc. Definitely encourage drinking but they are lovely. The only reason this has 2*. The other star is just for the beautiful beach which would be amazing if it wasn't for the noise.
Isabel Stewart
00
We visited on 2023 It would have a 4 if it wasn't for the bar tender Luis that give an spectacular service and the team from the only restaurant Rose Water that this secret has (the others are shared with Breathless and are really not good). But going back to the good things, we were celebrating our anniversary and Alejandro Quiroz the Chef, listen to our complaints about the resort and made an great dinner for us, he and the team from the restaurant were the best at the hotel, always giving a great experience. Thanks Alejandro and team for all the special details!!! We are still waiting for the hotel survey. By the way to the management team, please solve the room service waiting time, and the problems of available drinks at the bar, we had some complaints to the management about these issues. The good things: - The team at the Secrets restaurant and Alejandro the Chef. The 5 is for them, The barman Luis and his manager Roce, and the concierge Gamboa. You are the only reason for this 5. - Most of the people listen to the feedback - We met great friends there. - Entertainment people listen to the feedback and had very special details with us. If something don't work just the team know, they are very receptive and will make you have a great time!
ralvarad1975
00
Nearby Attractions Of Secrets Akumal Riviera Maya
Playa Akumal
Akumal Bay - Beach & Wellness Resort
Akumal Parking
Las Casitas Akumal
Akumal lagoon snorkeling
Centro Ecológico Akumal
Olahola Vacation Rentals at Tao Ocean

Playa Akumal
4.3
(4K)
Click for details

Akumal Bay - Beach & Wellness Resort
4.6
(947)
Click for details

Akumal Parking
4.3
(108)
Click for details

Las Casitas Akumal
4.4
(62)
Click for details
Nearby Restaurants Of Secrets Akumal Riviera Maya
Lol-Ha Restaurant
Turtle Bay Bakery and Cafe
Jungle Fish Beach Club
Taverna Akumal
El Taco Maya
La Casa del Pueblo Akumal
Imelda's Ecocina
El Último Maya
Tacos y Pastas, Luis y Marisol
Gilly's Tequilaville

Lol-Ha Restaurant
4.1
(634)
$$
Click for details

Turtle Bay Bakery and Cafe
4.6
(520)
Click for details

Jungle Fish Beach Club
4.6
(416)
$$
Click for details

Taverna Akumal
4.7
(330)
Click for details
Basic Info
Address
México 307 Km 254-+ 600, 77760 Akumal, Q.R., Mexico
Map
Phone
+52 984 875 7600
Call
Website
hyattinclusivecollection.com
Visit
Reviews
Overview
4.7
(2K reviews)
Ratings & Description
attractions: Playa Akumal, Akumal Bay - Beach & Wellness Resort, Akumal Parking, Las Casitas Akumal, Akumal lagoon snorkeling, Centro Ecológico Akumal, Olahola Vacation Rentals at Tao Ocean, restaurants: Lol-Ha Restaurant, Turtle Bay Bakery and Cafe, Jungle Fish Beach Club, Taverna Akumal, El Taco Maya, La Casa del Pueblo Akumal, Imelda's Ecocina, El Último Maya, Tacos y Pastas, Luis y Marisol, Gilly's Tequilaville
