Jasna Low Tatras — Attraction in Demänovská Dolina

Skiing here is awesome, the area and the amount of slopes is amazing, but the ski-passes could quickly ruin your experience.

I recently faced a disappointing situation, which I believe highlights a significant issue in their customer service policy.

After purchasing a two-day ski pass online for the entire resort through GoPas, we arrived to find that 70% of the slopes which were supposed to be accessible with our pass, were off-limits due to a closed connecting area. This left us confined to just 30% of the resort. That is okay, as the weather is unpredictable sometimes.

Under normal conditions, the pass would have been a good deal. However, given the unexpected closure, we realized we overpaid significantly. A pass for the smaller section, if bought on-site, would have cost just a third of what we paid (on GoPass).

Seeking a partial refund from GoPass seemed like a reasonable request. To our dismay, they outright refused, stating it was "impossible", due to the unforeseen weather circumstances. I get that the closure is not their fault, but it neither is ours, so a partial refund to even out the price to the ticket we could have bought on site seems completely fair and reasonable. They also refused to refund the one, still unused day from our 2-day pass.

This experience raises serious concerns about GoPass's commitment to fairness and customer satisfaction. Skiers beware: inflexible policies might leave you paying more than you should, without any recourse for fair compensation.

I recognize that unforeseen weather conditions can lead to such closures, and I don't blame Jasná for this. However, I believe Jasná could do something about GoPass's policies. Furthermore, the post here will get more recognition than the one on GoPass.

From the customers point of view, the solution is simple. Do not buy ski passes online, buy them on site, after you are alerted about the current limitations...

Great if you're intermediate/advanced skier - absolutely awful if you're not.

What does Jasna have to offer: Good views (not as good as the Alps...) Good off-piste options Good lifts

What does Jasna lack? the lifts being open... For half of our stay only 4 lifts out of 17 were operating... the runs being open/groomed, all of the blacks were closed (despite apparently favourable conditions...), a good number of reds were closed... The terrain park was closed and completely ungroomed (which was great if you're into off-piste terrain...) a shuttle bus / ski bus - beware if you come "pre high season" as the only bus option is the hourly fairly irregular bus a ski village, the whole resort fits into two categories: Accomodation, over priced restaurants no pharmacy in the entire resort no grocery store in the entire resort no evening activities in the entire resort

If you're a beginner or are in a group with beginners, stay well away from here... Many of the blues on the map are not well suited to beginners at all as their quite thin (around 4 / 5 meters wide) and should really be graded as red to be safe... For the blues that are suitable, there are only 3 in the entire resort... All of them are not interconnected, meaning that you'd have to ski a red to get to them...

To me having been to several resorts across Europe, Jasna seems as if it's a resort which prioritized making lifts to random places, and just "building" more accommodation without thinking about the overall "design" of the resort and how things should work together. It's missing some really key elements such as a proper resort village, shops, souvenirs and better transport options. It's a real shame because the resort and terrain itself has a lot to offer if it was utilised and managed...

Disappointing Experience at Jasná, Low Tatras – Never Again!

We visited Jasná, Low Tatras ski resort in Slovakia today, and our experience was frustrating from the moment we arrived. Parking was a nightmare: every car park was either full or reserved for private use by hotels or cottages. There are no clear signs about parking restrictions, yet if you attempt to park on the road, the police immediately clamp your wheels. Adding to the frustration, the car park staff were unhelpful and unwilling to suggest alternative options.

After driving around for an hour, we finally managed to squeeze into a spot. The parking fee? An outrageous €20, valid only until 6 PM—not even for the entire day!

We paid €128 for two ski passes, which didn’t include evening rides. To ski in the evening, you’d need to pay an additional €62 for two people. The slopes were another disappointment. I visited Jasná two years ago, and the slopes were well-maintained back then. Now, they are in terrible condition, with half of them closed. Yet, there’s no discount to reflect this.

Queues were insane—at least a 30-minute wait, and that’s if you’re lucky. The resort clearly has no crowd control or limits on ticket sales. It’s unacceptable, as they’re unable to accommodate such large numbers while still charging premium prices.

For the cost of this trip, I’d much rather ski in Italy, Austria, or France. Even skiing in Scotland—when we have snow—is a better and cheaper experience than what we endured today in Slovakia.

Avoid Jasná until they improve their management and address these glaring issues. Good luck, but I...