Hotel Grand Jasná — Hotel in Demänovská Dolina

The name Grand Hotel Jasná is misleading because there is absolutely nothing grand about it. Our experience was underwhelming from start to finish, and for the price we paid, it was simply unacceptable.||Let’s start with the ski lockers—unbelievably small. They barely fit the gear for two people, so for a family of five like ours, it was a daily struggle. When we asked for a second locker, the receptionist acted as if we were asking for a huge favor, clearly annoyed at the request. For a ski hotel, proper storage should be a basic service, not something guests have to beg for.||The hotel’s service issues didn’t stop there. When we asked for additional key cards so that each family member could have one, the receptionist simply said, "We don’t have many," as if a four-star hotel shouldn’t be expected to have enough key cards for its guests. It’s a small detail, but it perfectly reflects the overall poor service and lack of professionalism.||Then there’s the food. Breakfast is the same, every single morning. No variety, no creativity—just the same uninspired selection day after day. And it’s not just that it’s repetitive; the quality itself is poor. Dinner is no better, making the restaurant feel like a budget buffet rather than something from a four-star hotel.||The rooms were another major letdown. We stayed in a duplex apartment, supposedly a more spacious option, yet it still felt cramped for our family of five. The design is dark and uninviting, and for what we paid, the lack of space was shocking. If this is what they call an apartment, I don’t even want to imagine what a standard room feels like.||On top of that, parking was a nightmare. Despite it being clearly stated that parking was included in the price, actually finding a spot was almost impossible. We had to drive around searching, and when we finally managed to park, it felt more like luck than a guaranteed amenity.||To make matters worse, the hotel seems to find every possible way to charge extra for basic things that should be included. Even a simple teabag in the room comes with a price tag—in euros, not just a few cents. It’s absurd.||This hotel does not deserve four stars. Either they improve—starting with better breakfasts, proper parking availability, and more reasonable pricing—or they should drop their rates significantly. And no, I don’t need a generic reply from management apologizing for my experience. Instead of writing responses, start fixing what’s wrong.|Quickly speaking, the hotel thrives in popularity solely because of its location. Beyond that, it’s nothing more than a cash grab—overpriced, underwhelming, and far from the four-star experience it...

The name Grand Hotel Jasná is misleading because there is absolutely nothing grand about it. Our experience was underwhelming from start to finish, and for the price we paid, it was simply unacceptable.

Let’s start with the ski lockers—unbelievably small. They barely fit the gear for two people, so for a family of five like ours, it was a daily struggle. When we asked for a second locker, the receptionist acted as if we were asking for a huge favor, clearly annoyed at the request. For a ski hotel, proper storage should be a basic service, not something guests have to beg for.

The hotel’s service issues didn’t stop there. When we asked for additional key cards so that each family member could have one, the receptionist simply said, "We don’t have many," as if a four-star hotel shouldn’t be expected to have enough key cards for its guests. It’s a small detail, but it perfectly reflects the overall poor service and lack of professionalism.

Then there’s the food. Breakfast is the same, every single morning. No variety, no creativity—just the same uninspired selection day after day. And it’s not just that it’s repetitive; the quality itself is poor. Dinner is no better, making the restaurant feel like a budget buffet rather than something from a four-star hotel.

The rooms were another major letdown. We stayed in a duplex apartment, supposedly a more spacious option, yet it still felt cramped for our family of five. The design is dark and uninviting, and for what we paid, the lack of space was shocking. If this is what they call an apartment, I don’t even want to imagine what a standard room feels like.

On top of that, parking was a nightmare. Despite it being clearly stated that parking was included in the price, actually finding a spot was almost impossible. We had to drive around searching, and when we finally managed to park, it felt more like luck than a guaranteed amenity.

To make matters worse, the hotel seems to find every possible way to charge extra for basic things that should be included. Even a simple teabag in the room comes with a price tag—in euros, not just a few cents. It’s absurd.

This hotel does not deserve four stars. Either they improve—starting with better breakfasts, proper parking availability, and more reasonable pricing—or they should drop their rates significantly. And no, I don’t need a generic reply from management apologizing for my experience. Instead of writing responses, start fixing what’s wrong. Quickly speaking, the hotel thrives in popularity solely because of its location. Beyond that, it’s nothing more than a cash grab—overpriced, underwhelming, and far from the four-star experience it...

In short: very bad experience. The experience is not based on big expectations as it is 4* hotel but simply on the standards that you expect when stay in European hotel.

We booked deluxe double room. Firstly, it was written that parking is free and no need reservation. We came, there was no free parking place. It’s fine, it happens.

Came to the room the first look was ok but when entered the room there was another door just in front of the bed. The door was locked. Someone was knocking them, it got a bit strange. We went down and the receptionist said it is connected rooms... no one informed us. It is really strange feeling when you are at the hotel and your room has doors to another room. But anyway, it’s possible to ignore.

As it is summer, it is quite hot so tried to open the window and found some “surprise” (hygiene paths...) from previous guests. It could be seen that the handles were not cleaned either.

After long trip, wanted to have a tea in the room but there was no kettle. We asked for it. Yes, they brought us, but only the kettle :) no single cup...

Tried to connect but there was no WiFi in the room.

Next morning, during the breakfast a lot of people. Impossible to keep 1m distance. Tables are not cleaned after they are used by other guests (take in mind it is corona time)...

The hotel provides cable car pass for special price. Accordingly, before hiking we went to reception to get one. We were standing at the reception 45 minutes (no more no less and it is not the queueing time). The lady at the reception was trying to register and get the pass for us. We needed to fill short questionnaire which we did in a minute. After a failure to register the pass the receptionist literally tried 10 times the same way. Only after 40 minutes she asked if we have another email (we were two of us, so of course we have at least 2 emails)... no even single sorry for waiting that long.

In general, it is very hard to find good things about this hotel after such a row of failures... it really seems that the management of the hotel is very bad. The hotel don’t care about the guests not about its...