Zip line: we’ve never had a worse tourist/activity experience than with this company. Staff were uninterested in answering simple questions; instead showing us YouTube adverts and ignoring us afterwards. No initial safety talk took place despite being told to listen to it. The guide rushed us to leave with no water or toilet break, and to sign the T&Cs without explaining. For 40 mins of the activity you are stuck in an old Land Rover without proper seating, on a very unstable road by a cliff edge, with a very rushed driver who used his phone in one hand (but it’s apparently ok because he’s been doing this route for a while (they even later argued the dangerous transport was “part of the adrenaline”)). Guide was arrogant, showed off, and made jokes a lot instead of delivering a fit to purpose safety talk. He showed no appreciation for guests who were nervous, and rushed them onto the zipline. The protective gloves were knackered. The line seemed safe structurally, but the staff are not attentive enough to safety methods. We had done many trips like this, so weren’t scared, but felt safety and enjoyment was completely overlooked, so decided to not ride the zipline. They made us walk away alone and find the truck ourselves. We then had to wait an hour for the group to come back with no water, despite town being only 20 mins away.

This was not the fault of Altitude Activities, our tour company, who dealt with the issue perfectly and provided the lacking service. They did not disregard safety and welfare as the zipline company did.

When back in the office they argued against everything bad that happened, offering a partial refund of €40 (2 ppl) (the other €70 they kept apparently for the abysmal transport- that’s €35 for a 20 minute drive). Our tour company Altitude Activities were ashamed and gave us the full amount themselves. Honestly the most unprofessional and bizarrely unsettling group of guides I’ve seen in the world.