Bridgnorth Cliff Railway Top Station — Attraction in Bridgnorth

The Railway itself is good but both members of staff running the railway on Friday 27th February 2015 were extremely rude and ignorant. A group of us were visiting Bridgnorth for the day and whilst we enjoyed our visit, the staff running the railway were very rude, brusk and snappy with us. When purchasing our tickets, we were snapped at for no reason and there was no hint of a 'please' or 'thank you' from the member of staff. At the other end of the railway, another member of staff demanded to see our tickets and my father produced all but one of the tickets. Before any of us could realise we were one ticket short - it was still in his pocket - the member of staff was snapping at us for not having all tickets - as though we were deliberately trying to get away with paying £1.20?! My father then produced the final ticket from his pocked and the staff member took it with no smile or 'thank you' or 'have a nice day'. Basically zero customer service and upsetting for me to witness a group of people who were happy and enjoying their day out being treated so disgustingly. The staff were not only unfriendly but lacked any...

Me and my girlfriend picked BridgeNorth today to go and have a nice day out dinner and a walk etc.. we used the cliff railway to get to the top and paid 3.20 the ladie at the bottom was a little rude and never give us return ticket back down.. the man a top was extremely rude as the face mask had snapped which they sold me so I had it in my face to two minutes.. he shock his head at me before even opening the door a apologized and explained it had snapped.. then asked for my ticket in front of around 20 people I said the ladie at the bottom never gave us one.. And he shouted just go.. so ok no probs have a good day.. then he called us plonkers it was quite embarrassing.. my girlfriend suffers really bad with anxiety.. it was in called for how rude they both were.. we tried to call to put in a complaint but the phone line was busy every time.. my girlfriend wouldn't go back down it was really bad they were both terrible something needs to be said to them.. it was a really...

As a tourist it's a good experience, we wanted to see what it was like and it was good to do. At the top there was a really good view, although you could easily have walked to the top. The ride was over quite quickly but because of this it meant you didn't have to wait very long and it seemed to run continuously. The ride itself was quite exciting. If I had not done it before I would do it for the first time again for the experience, but I think once was enough, if I was going back to visit Bridgnorth again in future I'd probably just take the steps. Also one of the carriages was damaged so had a reduced capacity and the last thing the man said at the top before sending us down was something to the effect of I hope the door opens when you get to the bottom so that you can get out, which isn't the most thrilling. But hey, at least the tickets are return so you can...