Rituals — Attraction in Great Britain

I went into the store for the first time a few months ago as a work colleague was leaving and I knew she liked bath and body products. I popped in on a Saturday after 7pm and was having a look when I was asked by Eve if I had used Rituals before and I said no and that it was for a leaving gift where she told me about being able to create your own gift box and asked me the budget whilst recommending some products which all went in the box and then she popped in some samples too. Eve was brilliant and my experience with her made me come back and buy a few Sakura products for myself which I love. I was back in tonight and again Eve asked if I was ok so I let her know how the gift went and thanked her for her help. I’m...

I normally have nothing but good things to say about rituals but today has soured my love for the brand. The lady that greeted us into the store and helped us with some new scents was absolutely fantastic so I’m disappointed to have to leave a somewhat negative review. I came into the store today to spend birthday money and to take advantage of the birthday gift with purchase, not only did the woman who served me seem to not give a crap but she simply said the birthday gift wasn’t on my account and that was that, no effort to sort it out. Not only this but she didn’t mention that if me and my partner purchased our items together we would have got a deluxe gift with purchase. All in all, I don’t think I will bother...

Went into the store today and was greeted by 2 young girls. We were looking for some mens stuff but ended up buying the amazing tea they have. The service was the best I had received in a long time. I asked questions about the company, B Corp, where they see themselves in the market as opposed to Lush ect. The two girls were extremely knowledgeable and loved the company they work for. They offered me and my 12yr old some tea while we browsed and I also ended up getting 2 free gifts. The membership rewards is by far the best on the market. We'll done Rituals Cribbs...