Parents Paradise Children's Play Centre — Attraction in Hertsmere

We booked a children's party there. Booking process was simple enough. Our party host on the day was Alesia, a lovely girl. The food was fine and the party room was lovely, we got the one we expressed a preference for, for which I'm grateful. Unfortunately we had a few negative experiences though. We were told there were reserved tables for our guests but no signs were laid out, which led to mass confusion once guests started to arrive. By the time the signs were put out, it was too late, and guests were scattered everywhere, which led to a really disjointed gathering as nobody wanted to be relocated once settled. We accidentally left a large helium balloon on site that was very promptly destroyed without first checking with us. Whilst I completely understand the room needs to be cleared for changeover for the next party, a simple courtesy call (to check if we left it deliberately or not) would have greatly helped to avoid a devastated birthday girl whose only memory of her party now is that her beloved unicorn balloon was popped! I called within one hour of leaving the venue and it was already too late. Yes I appreciate weekends are super busy for bookings but as a small business, taking 60 seconds to make a courtesy call can make a huge difference in keeping it a personally run organisation - and would make a world of difference to a 4 year old. I asked for the birthday cake to be cut and shared equally across the 11 children, however the pieces put in the party bags were tiny slithers and we were given literally half the cake back to take home! Obviously by then it was too late to redistribute. It was rather embarrassing to be honest and I had to message all the parents after the party to apologise. I don't really understand why that was done. Based on the above, I wouldn't be booking at Parents...

This place was recommended by many people so I booked the venue 6 months in advance for a 3yr old birthday party, never having visited. I was impressed with the ease of booking and the flexibility with requests. We were met at the door with our party host, Olivia, who was amazing. She took us to the Jungle room and it was big and spacious and already set up. It also meant we had a base and massive table with benches for the kids, tables for the cake, presents and drinks. It was well decorated and im glad I didn't bother with balloons as they weren't needed. When I mean spacious, it fit 17 kids and their parents with room to walk around! Olivia was really good at explaining to us what we needed to know. The actual soft play was really impressive. There was an area for the under 5's and one for the 5+. As with all 3 yr olds, they didn't like to stay with the "babies", and we were able to use the bigger kids play area with adult supervision which was great. The cafe tab worked really well with the guests and there is an amazing range of hot and cold beverages, and food for the adults. After play, the kids were in their room and the birthday cake and singing done, Olivia took the cake away and cut it up for us. We didn't need to do anything! Food was served and gobbled up, drinks were drunk and ice lollies served. Loved how clean everything was, staff visible everywhere and bathrooms clean too (small seats for the little ones too!). All in all, everyone had a blast and everyone commented on what a great party it was and it literally was the venue choice, our party host Olivia and obviously the amazing birthday boy and his friends. Highly recommend and there is a reason you...

If I could give 0 for Nicki I would. Absolutely awful customer service. Called to ask if we could change the booking for another day as my nephew was taken to hospital and she advised me it’s not really good enough excuse as there is 3 adults and 4 children on the booking. Which is fine if they are not able to move it not a problem but her attitude was awful after paying £40. She said we have taken up a space and they are fully booked. I mean no one is going to go to softplay when a family member is being taken to hospital!!!

EDITED FOR A RESPONSE, please re listen to the recording. A refund was not what I was after, I asked to move the session, no one mentioned refund😬😂. Whoever you are as a manager/colleague you seem just as bad. Not once did she say, I’m sorry this has happened but unfortunately we are unable to move or even refund due to terms and conditions that would be fine as he was taken to hospital for a seizure, I was asked that I should’ve given them notice - for a medical emergency?!

Yes 30 minutes into a session because that’s when he was taken to the doctors who referred him to hospital immediately. There’s no way I can give enough time😂😂. And yes of course I got angry in response to not a good enough EXCUSE!, if I was just after a refund I would’ve continued to listen to your ‘colleague’ and accepted what she had to offer, in which at no point would we want to return to that softplay again. That is awful customer service. Have a bit of respect and I would’ve respected Nicki, but in...