Aspley House - iQ Student Accommodation Huddersfield — Attraction in Kirklees

I lived in Aspley House for 2 years and while the room was a good size for money and fairly comfortable, I have a few complaints. The reception ladies in my 1st year were friendly and welcoming but they were replaced the following year. The ladies working there now are rude, lazy and unwelcoming. They claim reception is open from 8am-8pm Monday - Saturday but I have waited days sometimes to collect parcels because there isn't a staff member in the office. I didn't expect to have to work so hard to get post that belongs to me. When I moved into my room in September, it was dusty, the bathroom was filthy, and the blind was broken, despite being told my room had been 'professionally cleaned' and everything had been fixed. The maintenance team will fix about half of the things you report and the other half they claim to fix but are too lazy to do so. My blind was never fixed after reporting it several times throughout the year. And for the things they do fix, they come at the most inconvenient times (they woke me up every time). In a flat of 4 people we shared 1 fridge/freezer so two of our flatmates had to share a single freezer drawer. One of the reasons that I lived here was to use the extra facilities they have. The gym (although quite small) was adequate for my usage but the cinema room was locked because it had 'broken lights' all year and we didn't get to go in there once. The security guards clearly had favourites. He told us to turn off the TV at 9pm because it was too loud, but when I called about a party in our block that was keeping me awake at 3am he didn't even bother to have a look. The location was great being so close to university but there are other university accommodations in the same area which I'm sure care more about their tenant's wellbeing than...

I highly recommend to avoid this Not-a-very-high-iQ Student accommodation. Disrespectful and rude women in reception (except for one lady👩🏿, who was the only one that was not only polite but also knew what she was doing). I’m not sure if it makes them feel better about themselves or more powerful but they treat you like you’re an inmate and not a tenant. They have no respect for your privacy either, there were 2 occasions when someone just walked in without waiting when I was in the bathroom. Because of this I still feel anxious that someone will invade my space even though I don’t live there anymore. Spiders crawl in and there was a mouse in my flat once. Also I don’t know anybody who actually received a £150 prize for rebooking etc. 🤫 My parcel was stolen once as well even though someone signed for it in reception. Another issue was that they forgot to give me my deposit back. Luckily a polite guy on the phone sorted it out for me when I reminded them 6 months or so later. Cleaning, maintenance and security staff are nice though. However, I still cringe every time I drive past the building.

And no I do not wish to “contact you via email to discuss my review further”. But to make this review worth my time: I recommend implementing a better system for parcel collection and improving communication between staff members. Also maybe you should start recruiting people who are good at...

The worst thing about living here is the maintenance services. Every time myself or my flatmates had an issue we had to put multiple requests in before it was fixed. Often people would show up, do nothing, and then close the request as solved. This happened 3 TIMES when there was a massive leak flooding one of my flatmates bathrooms that also flooded the corridor and neighbouring room. Multiple staff came to attend the problem and the left and closed the request without doing anything to fix it. It took 2 days to be fixed while being extremely dangerous as it was leaking directly onto a plug socket in the corridor. The TV in our flat has been broken for 3 months. We have submitted multiple maintenance requests and it has still not been fixed.

The positives are that the room size is decent and there’s a good amount of storage space. The location is very close to the university. The reception staff are friendly and it’s very easy to collect packages. There was an issue with someone in our flat and IQ were quick to resolve the issue and have that person removed.

It’s okay for a budget room but don’t expect it to be very clean and if there’s a problem with your room be prepared to have to contact multiple times and really push for it...