Rituals — Attraction in Leeds

Am very upset my last purchase was 2 days ago I bought few things shampoo and conditioner hand balm, exfoliate clove, lip balm...etc but when I went home I didn't find the hand balm ( the bag bas closed and deep big bag it didnt fall and i went straight home after purchasing) so today i came to the shop after 2 days because I was busy and when I told the lady who works there you didn't give me the hand balm and I showed her the receipt she talked to me like if am pretending I said to her do you have any cameras here you can Check you have date and time in the receipt she said no they don't have camera she was talking to me like if am trying to steal she said why u didn't come back second day 😅😅 like if I have nothing else to do!!!!! am busy. And Because of mistake you made I had to come all the way back to the shop in this cold ( i only went back because the product is 13£ which is not cheap for a small hand balm) otherwise I will just leave it and buy another one, then she grabbed one and gave it to me but I said to her I don't want it this way I don't want it now like if I didn't pay for it!! she said I believe you but she made me feel already like if am stealing and she didn't apologize until I said i dont want to take it now then she said I believe you I apologize and she was in a rush she didn't give me enough attention I walked out of the shop like if am stealing the product!! I felt bad because 2 weeks ago I bought 2 products worth 50£ and again this last purchase and am a member with them. I don't think I will go there again. Someone else will say to her what if you put it in your personal bag instead the customer's bag to...

Amazing shop, staff attentive, knowledgeable and friendly, the manager is such a lovely lady. When I visit the outlet i am like “a child in a sweet shop”. I just adore the products, the glow face creams are ideal for a lady of a certain age ☺️ The shower foaming gels smell gorgeous, the perfumes are divine, also the reed diffuser/candles, the scent is notable and smells delectable, basically to me all the products sold by Rituals are delightful. I would...

lovely experience yesterday, first time in store, was seen too by a blonde woman who was very friendly and helpful. ended up with the sweet jasmine room spray and wow it is heavenly. sprayed it in the bedroom a few hours ago and can still smell it. bought a shower oil too , the scent still lingers and it is beautiful also....