I'm not a "regular" at Wagamama but have been many times over the years, 3 times to this one in particular but I haven't been motivated to review until today.

We arrived just before 2pm and the restaurant was fairly busy but not to the point of it being full. The three of were greeted and asked if we'd like a kids menu, given we were with a young child I found it a little odd but quickly moved on.

We were seated on a bench table near the bar / toilet and at the moment we sat down were asked to place our order, this was before even opening the menu. No worries, the waiter seemed a bit inexperienced and it was no trouble to ask for some more time.

Orders were subsequently placed (minus steamed buns as they had none) and as is the norm arrived as they were ready, this is fully expected at Wagamama and as my daughter got hers quickly all was OK. However 10 minutes later I was still waiting for my "chicken harusame glass noodle salad" - I was then told it would be another 4-5 minutes. Annoying but so be it, salad takes some cooking :)

Finaly it arrived, with no glass noodles! A glass noodle salad with no noodles, how does a chef make that and then a server bring it from the passe without noticing the main ingredient is absent? It was also pretty light on chicken.

Obviously I made them aware of this then witnessed several members of staff discussing if what I'd said was missing was right, really? Eventually someone confirmed this to be the case and I was told there would be a further wait of 5 minutes - by this time the rest of my family had finished eating. I declined the offer of the dish being made properly and subsequently heard it being noisily binned.

It then took 10 minutes for it to be taken off the, still somewhat expensive, bill. Another member if staff apologised and offered me an alternative as a takeaway but I was too irritated at this point.

I left hungry, annoyed and probably won't return to this particular Wagamama again which is a shame as it's my closest one.

Probably a good this as ultimately its all pretty bland and pricy for what it is, anyone amazed by this stuff clearly hasn't tried the real thing, it's OK for a healthy kids meal I guess but it is to Asian cuisine what Mcdonalds is to burgers... Only they don't get their ingredients right.

It's ingredient assembly by numbers, not cooking with passion, sometimes that's all you need but it needs to be right.