Holy Cow - Fine Indian Food - Indian Takeaway in Hammersmith, London — Attraction in London

Not all the Holy Cow Indian restaurants are made the same! I’m writing this review based on the Hammersmith Holy Cow Indian restaurant. The BEST Chef and Staff compared to Holy Cow’s South of the river from me. I tried the one toward Richmond and the dishes I get regularly from the Hammersmith HC wasn’t as good from there.

I fully recommend the Lamb Bhuna - Lamb is tender and the spices are just the right heat. Onion Pakoras are great here too. They were dry at the other restaurant I ordered from which is why I keep coming back to HC in H’smith. The food is constantly excellent every time! As you can see I’ve added a picture of a finished carton of curry. I had requested through the Ubereats app to the Chefs/Staff if they didn’t mind changing the chicken in the Chicken Dhansak for King Prawns instead and not only did they do that, and I don’t think they even charged me extra which even if a one-off was a really lovely thing to do, but they also left a little smiley face on the carton which made me smile :) Hiw lovely that communication made me feel 🙏❤️ Service with a smile and soul food to die for, what more could you want! Holy Cow in Hammersmith has been my restaurant go to for authentic Indian food for a year now. So I’m not writing this review because of a one off kind gesture, this is my constant so it’s about time I have these good people a review that reflects their high standards - it many restaurants are high standard imo anymore. They dumb down and out in cheap ingredients, but this food is cooked with real love, and they know people/customers are aware of that. So when it’s deserved I write it…

Just to mention some of the menu items I’d recommend (I like curry to be spicy but not burn your mouth of kinda heat) I’ve also had in the past their king Prawn Saag - delicious. Also recommend the K Prawn Saliza and the K Prawn Patia, really REALLY GOOD! But I’m a huge fan of Dhansak and not many restaurants in London properly make this - a balance of sweet, sour, hot and spice. Holy Cow you surpassed yourselves on that dish, I’ve ordered quite a few disappointments from various other restaurants on that one! That the Staff did that smiley on the takeaway carton just warms me to this place even more. Looking forward to dining in the restaurant at some point but for now, as I work hard all week it’s great to know I can get home, relax and know that such good food is going to be cooked and come to my door. Fantastic food, fantastic people. Keep it up HC Hammersmith, you’re top...

DO NOT ORDER FROM THIS RESTAURANT... THERE ARE BETTER OPTIONS OUT THERE!

One night, we treated ourselves to a take away from Just Eat (#897646833). Holy Cow looked to be a good choice on paper. In short, the food was over 1 hour late, the quality was especailly underwhelming for the price we paid and the service was awful. Still to this day, I am chasing the restuarant for a full refund.

Minutes after placing the order via Just Eat, we recieved a notification to say that the food was going to be 45 mins late. Already a red flag as we wouldn't have placed the order, having known this beforehand. Poorly managed expectations if you ask me (so red flag no.2). After waiting 45 mins, we tried calling the front desk a few times, but to no avail. We'll give them the benefit of doubt here, as they might just be really busy... But by the 5th time, someone finally picked up and basically just asked us to wait another 10-15 mins (red flag no.3). By 15 mins we called the restaruant another 6 times and when they finally picked up I was already peeved. I kindly asked how much longer it was going to take but they hadn't a clue. I then asked for the driver's phone number so I could find out how far away they were or whether I could help with directions - no budge there either (red flag no.4).

Over 1 hour later from when we placed the order, eventually the driver shows up and after I frantically waved them down. I had previously seen the same driver going up and down the main road a few times, so my spidey senses were tingling (red flag no.5). Went back upstairs after standing outside in the cold for ages and shortly realised the food was overcooked and tasteless. I wouln't even feed that to a dog, let alone, paying customers (red flag no.6). I reported this back to the restaurant and they just redirected me to Just Eat instead (red flag no. 7). However, after reporting the issue to Just Eat numerous times and with no response through all the various shy communciation channels they have, I finally get through to someone 6 days later, who then proceeds to tell me that they can only partially refund me, due to their 48hr policy (RED FLAG NO. F** 8).

To conclude, we will never order from this restaurant again or from Just Eat again. I wish there was an option for...

DO NOT USE!! Absolutely appalling on every level!! The total time for the food to arrive was 2.5 hours, food had to be sent back as it was inedible due to the bones, the staff argued that there were no bones whilst having 14 in front of me! Another hour to send a replacement dish out in which case the entire meal was stone cold, called up to demand a refund to be horrifically insulted, placed on “hold” to then listen to the staff make negative and derogatory comments thinking I couldn’t hear. The the “manager” argued that it was acceptable to take over £40 of our money to make us wait 2.5hrs and then be insulted because we stated this was unacceptable, have the phone put down on us several times and then be told the “manager” is not able to issue a refund! This used to be a good place to order from but now has been appalling on the last few orders. I would avoid using as they will serve whatever they want, whenever they want and not give any compensation in response to a complaint! Truly disgraceful to once loyal clients I will never use again and will further this to the regulators of the food industry.

UPDATE - obviously the kitchen weren’t happy about having to send a replacement dish and so whatever was in that dish has my stomach in cramps and unable to move from the bathroom the following day - I think I have...