Marks & Spencer — Attraction in London

I got food poisoning again from this store for the third time since 2017 I am getting sick of them not checking there food they leave stuff out of date on the shelves I this is always the fridge section, the staff that check the fridge section never check to see if stuff is out of date I have brought stuff back as when I got home to see it's three days out of date is all the mangers say is they are sorry I have been shopping here for 30 years now I think it's time to stop and move on to another store I have never got anything out of date frol waitrose ever but this branch never check there shelves I have complained a few times saying look this is all out of date all they can say is sorry the people that check there shelves need to be warned or fired this store as gone down hill I thought Tescos was bad I stopped shopping there many years ago but been honest this branch is just as bad in fact worse and I don't think the head office care to be honest, the management here also need looking into as there job is not been done properly at all lots of people on the local area site have stated how much this store as gone down hill they really don't care if you get food poisoning at all I never get this at marble arch branch even lots of staff here admit people saying that this store as gone down hill from now on I am going to waitrose and i have been a very very loyal customer at this branch for over 30 years every week I am in this branch on average twice a week it's sickening they can let this store go down hill like this is all u can say is people need to stop buying from this branch it's truly gone down hill massively ( I went into the store today and the duty manager was so rude saying oh you got food poisoning then you should go the the hospital and you cannot prove that's its from our food and it's easy for you to say that it's our store and lie I had the receipt in my pocket I have never felt so insulted in my life by an asain duty manger in my life or by any person ever in that store till that duty manager insulted me, my daughter spends over £500 a month in that store doe her and doe four kids and hubby and pet food she was shocked and now said she will not be shopping in that store again and that includes for her children's clothes and I am going to tell my other daughter when she comes back from holiday with her two kids I hope she stops shopping in this store the asian durty manager is the worst manager in that store and cause of him I will never shop in any marks and spencers store again and I have been a very loyal customer to that store for 30 years but never again this store as gone down hill badly bad mannera from duty manager I am shocked...

Terrible veg don’t last they go off quicker than you think by the big oranges one in the bag of four will go off in a few days even if there is five days left on sell by date this store quality as gone down hill massive in the last year the only good service you get in the store is by the manages and staff in the clothing section I was the the other week and even got lamp shank two days out of date I was really shocked I complained to managers about it they had no more but I paid towards something else which was wrong even though I got free box of biscuits that I gave away to someone as I don’t eat them I’m diabetic, twice I have have had food poisoning in this store both from soups and one joint of meat I bought it was totally off they said sorry and gave me a refund, thank God I never eaten it, this store in the fridge section near microwave dinners there is also some table in the way making the he store not so disabled friendly at all that table is a pain it once damaged my scooter and a manager laughed when I told her so I stopped shopping there for a good few months I soend about £500 per month there and started doing a lot of shopping in Waitrose now a lot there meat anf chicken section is far better that’s been honest wnd there fruit as well lasts longer that this marks and Spencer’s, the managers in here around the food area are not as good as they used to be a few years ago when you want to ask them something they just disappear which is wrong the most helpful person on that store if a guy on the paying machines area and the manager in the clothing area they are the most helpful people in that store I may just stop shopping here and by somewhere else as customer service as really gone down hill big time here and I have been shopping here since early 90s What are you?I always bought my clothes and jackets in this store always and shirts and underwear the clothing section is the best part, food part really gone down hill big time cannot trust there days I bought veg microwave veg there on the 24th with sell by date 26th I had to throw most of it away as it was going black on the cauliflower which was not good my Xmas dinner turned out ok though as I had frozen veg from Waitrose that I could use waitirose to the rescue thank god this hey have w good frozen second where marks this branch as the worst to be honest my food shopping here is...

Review for M&S, 258 Edgware RdLondon W2 1DU

I visited the store to purchase snacks and had an unacceptable experience of racial profiling. When I asked an employee named Usman where the tortilla chips were located, he inexplicably informed me that I was banned from the store. Initially, I thought he was joking, but he escalated the situation by calling over his colleague Shimul, who appeared equally confused.

Usman claimed that there were photos of me “upstairs” and that I had been banned due to being stopped by him three times—an assertion that is completely false, as I work next door and have never been stopped by him or anyone else. Without my consent, Usman took my photograph multiple times, which is a clear violation of my privacy. When I asked him to validate his claims and confirm he wasn’t mistaking me for someone else, he suggested I return on Saturday to speak with a security guard who allegedly stopped me. This made it even clearer that he wasn't sure at all.

To make matters worse, Usman covered his name tag after he noticed me checking, further obscuring accountability, and involved the store manager in an attempt to justify his actions. He then offered to exchange personal phone numbers, which felt entirely inappropriate under the circumstances.

This entire incident was not only deeply humiliating but also discriminatory. Being harassed and profiled in this manner is unacceptable. I have raised a formal complaint and demand that my photograph is deleted immediately. I also expect a formal apology from the store.

M&S must address this behavior, provide staff with appropriate training, and ensure no one else experiences...