Rotherham Leisure Complex — Attraction in Rotherham

Part of an email of complaint sent to the complex because as you can see from images attached , hygiene levels like this with literal faeces on walls and ceiling is unacceptable. I hope we can see changes.

Reception Area First Impressions: My interactions at the reception have often been less welcoming than expected. The demeanor of the staff there doesn't quite convey the warmth or enthusiasm one looks forward to when entering a leisure facility. This has somewhat diminished the initial excitement of our visits.

Hygiene and Cleanliness Concerns: I am particularly troubled by the cleanliness standards in the changing areas. It's disheartening to report that there has been a noticeable lack of hygiene, evidenced by unsanitary conditions on the ceiling that have persisted over my visits. For your reference, I've attached photographs documenting this issue. Ensuring a clean and hygienic environment is crucial for customer satisfaction and health standards.

Swimming Pool Temperature Fluctuations: While I can personally tolerate variations in the pool temperature, I am concerned about its suitability for children, including my 2-year-old daughter who finds the water uncomfortably cold. Maintaining a consistent and appropriate temperature is essential for a pleasant and safe swimming experience, especially for young swimmers.

I cherish the moments spent at your facility for leisure and bonding with my daughter. It's a highlight of our week, underscoring the importance of a positive, clean, and welcoming environment. I believe addressing these areas could significantly enhance the experience for all patrons, reinforcing the value and enjoyment of your services.

Could you please share your plans or initiatives to address these concerns? I am eager to continue patronizing your centre and look forward to seeing improvements that will make our visits more enjoyable and fulfilling.

Thank you for considering my feedback. I am hopeful for a constructive response and am available for any further discussion should you require more details.

Update - stopped going and taking my daughter elsewhere as not worth risking . Appalled by the fact issue was never rectified despite getting a response to say issues were forwarded on. Clearly don’t care. Don’t bother going despite price. You get what you pay...

I took my parents and my 1year old daughter to Rotherham leisure centre yesterday for the 12.30pm family swim and I'm not usually one for complaining but I feel that this needs to be addressed by someone more senior although judging by the pervious reviews nothing has changed, to start with the changing rooms still have feces on the the ceiling in the family changing facilities as I read in a review from 2 months ago! And that's when you can get in a family cubical because they only have 3. The reception check in process is very slow you need to go at least 15 minutes before the session starts because they only have 1 person on reception and you end up missing the first 10 minutes of the 1hr session (although they have a touch check In screen but only for use if you are attending Auqua fit why they don't open that for faster checking if you've booked online I don't know) so once we eventually get into the family pool they close half of it off for swimming lessons which is absolutely fine the other half is plenty big enough for younger kids but then comes in roughly 15 kids around 10 to 12 year old from a summer school that filled the other half of the pool meaning all the younger babies and children were shoved into a small corner of the pool unable to enjoy the session because the older kids were splashing them and also made my daughter very upset and when speaking to other parents they felt the same. The staff on shift at this session didn't even bother to say anything. This is no fault of the older kids but they were too big to be in the smaller kids pool and something that should have been thought about prior to opening the pool to the public this was supposed to be a "family session" but unfortunately we were unable to enjoy it and was a total...

We use this pool for convenience of dostance/travel etc but on Thursday the 10th of April 2025 we booked for the swimming session 1.30pm in the family fun session. . We went in at 1.35pm and we got out at 2.15pm due to 3 or 4 adults who was being very boisterous in the pool pushing and throwing each other around dunking each other nearly knocking into the younger children in there . . . The lifeguard did blow his whistle quite a few times and ask then to not do thus but they carried on so we got our 4 children and left because we could forsee a accident happening. . A family had all got out before us and complained about them . . I am NOT saying they shouldn't have fun BUT maybe the family fun sessions should have an age limit maybe from about 2 to 10 years old?? Because we didn't think there was enough room really for them to be doing that while the younger children was trying to play. . . And it doesn't help that half the pool was taken away for swimming lessons for no more than 4 baby's. . . At 1 point there was literally 1 baby and the parent/carer to one swimming teacher which again I am NOT saying they are not entitled to have swim lessons BUT in the easter holidays the busiest time and half the pool closed for 1 child they could have had that side for the older chldren/teens to throw each other round as they liked. . . But on a positive note staff are lovely helpful and always smiling . . . Changing rooms are clean and...