Sandwell Valley High Ropes — Attraction in Sandwell

I visited Sandwell ropes today with a peer. We paid £17 each for the high ropes and zip line on arrival. During the first section of the high ropes (costing £10), I began to feel uneasy and panicked, I then decided it would be best to do the low ropes instead of continuing any further on the high ropes. So I made my way back across the first small section and completed the low ropes (£7 cost) instead. I then also thought it would be best not to complete the zip line before attempting (costing £7) due to already feeling anxious so I made my way down to the bottom, while my peer completed both the activities he paid for. (My peer completed the zip line although the correct safety measures had not been followed as the staff member at the bottom of the zip line had no radio to communicate with the staff at the top of the zip line). I had only completed the low ropes however when I told the man on the counter this, he only offered for me to complete a different activity, in response to this I said “no I don’t want to do an activity, I feel unwell” and then he rudely said “so what do you want?” And brushed off my request completely. I want to add that it states no where that if you decide it is best not to complete an activity that you cannot receive a refund, so I expected a £10 refund. In this case, I paid £10 extra for no reason as the only activity I completed was £7. This disgusted me as they are taking advantage of vulnerable people who become uneasy or anxious, being spoken to rudely by the staff member topped off my terrible experience. I do...

Very unprofessional and unorganised my children didnt get to do the challenges that were paid for as we ordered online and got there to be told they cant do them the owner was trying his hardest to get the workers to do it for them it took the workers to say to him do u really think it's safe to do it without the correct staff and as my children's safety is a priority I totally agreed No one really paid attention to the one time they did manage to get on the high ropes the owner was telling my child to come back tomorrow this and that without consulting us adults she had to try explain then he sent his young worker down to explain he didnt come face us once as he knew what a shambles it was :/ I would never return my children here it's a waste of money paid for challenges they couldnt do! Unprofessional and down right the worst high ropes experience my child also went on the fan descender which the workers didnt want to do it the owner/manager was adamant they could go on that much that his worker had to do a test run and she was heard saying it's this safe are u sure it's safe then as we left the area and were on the park opposite I have watched a worker and the owner on top of the fan fixing it after my child had already gone down it :/ I'd recomend u take your kids to a proper high ropes place as...

I want to extend a huge thank you to the wonderful female staff member who helped my two daughters during the high ropes activity. I didn’t get her name, but I truly wish I had — she was absolutely incredible.

From the moment the activity began, she went out of her way to make sure my daughters felt safe, supported, and confident. She patiently guided them through the entire course and was always right there with a calm word or helping hand when they needed it. One moment that really stood out was when she took the time to tie their hair up to make sure they were safe and comfortable — such a thoughtful and caring gesture.

Thanks to her, my daughters completed the course with huge smiles on their faces and a real sense of accomplishment. Her kindness and encouragement made all the difference, and we’re so grateful she was there. I just wish I’d had the chance to thank her in person. She truly made it a memorable experience...