Hamilton Water Palace — Attraction in Scotland

Disgraceful place, We visited yesterday and felt unbelievably uncomfortable there! The pool itself is great we have no problem with that but it's the staff that are a disgrace. We only went there as the other swimming we usally go to was closed and it'll probably be one of the last times we ever go there. The full visit we were there one of the staff watched us down for the full time and lied about us. The worst part was that she as an adult lied about us and we're only kids so it was quite shocking to us. My friends mum went to complain about her and she lied straight to the manager which was shocking. She only thought of herself so she didn't get into trouble , according to her we apparently "swore to others" and said "we will "batter" youse" which is something none of us would say because none of us swear in the first place, we felt very uncomfortable because the woman that lied watched us around the whole pool and abut after that she kicked us out for going round the spinning circle bit her exact words were "I think youse should get out now " she waited at the top of the stairs for us to get out and when we went to the changing room she also went into the changing room and told us to hurry up and get out when we were just getting our things from the locker. It's a disgrace and shouldn't happen again, I don't know why she feels the need to be horrible to children our age and I hope it doesn't...

It’s a dump. The family/change rooms are all broken so if you have a kid that can’t walk n stand while you get changed, just forget about it. The pools are freezing half the time n get closed on a whim by ‘staffing issues’ I paid to go in the kids pool one day got changed with my 2yo to get told the kids pool/pirate ship was closed at the waters edge. The big pool was Baltic so got changed n asked for my money back n then got grief that I should have checked the kiddie pool was open. I asked n bought a ticket for it n then didn’t open at 10. Some of the staff are nice. Maureen on the desk n the other ladies are nice. The bald bloke that isn’t fat is nice. The rest are hopeless. You used to be able to borrow a pool noodle now as of last week you can’t according to the boy with the terrible ginger beard. So in conclusion it’s pants as one day you go n the pols are ok to swim in then you go the next n there are penguins standing by the pool with scarfs on! Why can’t you just keep the heating constant and consistent n get rid of the weirdos that work there with the beards? You know...

Don't bother. Dirty. Broken. Public swim limited. I left today after the 'delights' of the 'Health Suite' after 5 mins. No hot tub, tired looking steam room. Only kids swimming lessons on. I didn't even stay to use a shower. Chucked my clothes back on and headed to McDonald's to drown my disappointment in a Cappuccino. I seriously don't know why I pay a membership. Website old information, no notifications of closed amenities. Dollan baths closed when you go there.. The all singing all dancing App is a complete waste of time too. There's literally nothing up to date on that either. Where are peoples membership monies going? I understand local Councils are facing serious funding cuts but flipping heck, at least shut the ones down that are not fit for purpose and focus resources on the ones you can actually make something of. What a disgrace. Staff can't look you in the eye.... I'd be embarrassed to work...